Your Phone & SIM.

i purchased a new sim from currys yesterday to move over to id mobile, i was given a pac number to keep my old number, i put my new sim in and it has changed my old number, 07905886407 which i want to keep, to 0786581491 which i do not want to use. The pac number given by currys was THB125158 please help me sort this problem

My phone number for my main device has suddenly changed back to the one I had before transferring my number via PAC. How can I get my preferred number back?!

AS of yesterday I lost my phone service and after hours with ID MOBile my problem has been referred to the technical team to help me. Since I had the problem I started looking for possible problems and came across the fraudulent practice of hijacking telephone numbers. This is what I believe could have happened to me, I tried to use WhatsApp and when I tried to get to my account it told me my passcode was being delivered to a device which was not the model/make I was using .The service stopped a few minutes after I got a text from IDMobile saying my number activation request is nearing completion, which I had not applied for. Has anyone heard about this practice and what has to be done to protect oneself from the theft of your number ? If I am correct , all this makes me very nervous about what benefit hijacking my number is to the thief. Any thoughts/ suggestions would be very gratefully received. Tym

I have been advised i cannot use my ID Mobile data in the USA without being charged so am looking for what is a good E-Sim to buy. Also how does it work regarding Airplane mode etc as i wouldn't want to come off air plane mode and be charged anything but would also need to be off airplane mode for the sim to work. Never used an E-Sim before so not sure how it works. I would still want to use my IDmobile sim when on wifi.

Hi, I am looking to switch to ID Mobile but I still have a few months to go on my Three SIM contract. If I decide to jump ship and get a new phone from ID Mobile, can I select a new number for now and see how it goes? If the network seems sound, then initiate a PAC change in a few months time, rather that straight away? Thanks for any advice.

I am new to 1D, have a new phone and sim and transferred my old number over to the sim but when I text anyone its the 1D temporary number that people see and not my old number, when I call anyone its all good with the old number. Can anyone help me as its causing a problem when people ignore my texts as they dont recognise the number. Thanks………………….

Bought an IDMobile SIM card last Friday, I sent a PAC code and got email to say it would become my usual number on Monday. A confirmation email said it was successfully changed, however I can send text messages to my daughters iPhone but it won’t send text messages to my android contact, asked at Curry’s where I purchased the sim and they couldn’t find a fault, does anyone know what the problem is?

When trying to dial one particular 01708 number I get the message ‘number not recognised’ and the phone bleeps three times then hangs up.

My phone keeps saying SIM FAILURE, has happened multiple times now, have to switch off and on again. How do I get a new SIM ?

I have just bought my son a new IPhone and inserted the new (replacement) SIM and activated it ready for his birthday tomorrow. Problem is, the ID account now believes that his phone is a new one and all calls and messages are going to his phone and I am left without service unless connected to the WiFi! Can anyone advise please?

I have an old I phone 8 and would like to swap my ID sim card into a samsung android phone. I tried swapping it but cannot receive or send calls even though it says network recognised.

Hi All I'm looking at getting the imoo watch for my son. But it needs a SIM card. The website said O2, Vodafone and 3 work but doesn't list specifically ones that don't work. Is there a way to trial ID mobile? Can I just put my own SIM in to see if it works? Should I get a pay as you go? See if that works? Or do I just have to go somewhere else? Thanks!

Hi, I'm a newbie here and would be very grateful for some help, as im not that tech savvie. I'm just about to buy a Samsung laptop with 5g connectivity and was looking online at some set up instructions (not ID's, but it was all I could find). It seems to require an unlocked sim, but mine is locked on a contract. Does this mean I won't be able to use connectivity to the network on my laptop? Thanks very much.

I have an iPhone 15 and I can receive texts but I can’t send them.

I have been struggling with signal for the best part of this contract (started approx Feb 2023). Old sim and phone worked fine, but since upgrading I have 1 bar of signal and calls always cut out. My parents have the same issue since their new Sim arrived at the start of last year. Contract ends Jan 2025 and I doubt I will stay with ID as its not reliable.

Hi, my daughter lost my phone on holiday but the insurance company are asking for the original invoice showing my ownership, the type of phone, spec, etc. Does anyone know how I can get this? Thanks Dan

Bought a new iphone 15 with no SIM card. Transferred all dat but cannot make or recive calls. Have tried all suggestions on youtube

Hi I have just joined id mobile today however I would like to keep my old number which I previously used when I was with Vodafone if you could help me change from this new number to my previous one that would be great thank you

Hi all.I immediately canceleld my phoen when I thought I had lost it. However, I then found it again. I’d like to unblock but have been trying to acces the ID Mobile app for over 24 hours now and continually receive the same message that “oops something went wrong…..high number of users. Please try again later” and so I can’t access the app and unblock. Similarly when i try to log in via the website on my laptop I get the message that “we’ve sent you a text”. I then can’t receive this text of course. This is very frustrating. Please can anyone advise what I can do?

Hello, I would like to change my phone number to my old one, but I can’t find the switch code. Can you resend it to my email?

ID mobile has randomly turned on the adult filtering on my phone. There is no option available in the app or website (the entire services section isn't even there for me). Please advise.

I am trying to reset my SIM PIN code (on iPhone). This has resulted in my SIM being locked after 3 failed attempts. How can I get me PUK code in order to reset?

Why has my sim card stopped me from seeing graphic images etc as it's got a block and how do I remove the block

I bought this phone and contract for my mother and her phone keeps cutting out mid phone call. With anyone and everyone who calls her. This has been happening for days. She is 79 years old, lives alone and is her only means of contact with anyone and it’s causing her a lot of stress. If this cannot be resolved then the phone is not fit for purpose and I want to cancel the contract asap. Please can someone help with this.

My SIM card is not detected on my Samsung Galaxy 22 Ultra. I have tried to switch it on-off but to no avail. Somebody told me to get the IMEI then it can be sorted but I checked “about my phone”, IMEI is not known. What do I do now? Thank you.