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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,563 Topics
  • 6,049 Replies
1563 Topics
N
Newbie
naeema03Newbie
asked in Your Phone & SIM.
i need my PUK code ASAP as blocked my sim but cant call ID mobile as I dont have another phone

PLease help urgentlyMy brother bought this sim for me and I have no idea anything about it. I have blocked the sim as my phone broke and I transferred it to an old phone and now have blocked the sim and cant remember the passcode. PLease help urgently Thank you

4
Tom
iD Mobile Employee
7 months ago
Lloyd Smith
Newbie
Lloyd SmithNewbie
posted in Your Phone & SIM.
Held at ransom *signal issues 10/02/2024*

In 2024, the world revolves around mobile devices and connectivity. When a network provider fails to fulfill their obligations to provider coverage, this a huge risk to vulnerable paying customers and more.ID have been very poor leaving most without connectivity for 48 hours with no support.There is a lack of robust contingency and support and this shouldn't be allowed, each reply from Anika is a copy and paste and doesn't serve a purpose.I propose to start an online Gov petition to take this to parliment to apply extra governance on rogue traders like ID mobile and hold them to account.If you are interested please comment below and I'll include a link.

4
Kash
iD Mobile Employee
7 months ago
Kelley Olsen
Civilian
Kelley OlsenCivilian
asked in Your Phone & SIM.
Query

Nbjgyfrscytetihcchj

1
Kash
iD Mobile Employee
7 months ago
Y
Newbie
yesiamrichNewbie
asked in Your Phone & SIM.
PAC code submitted but phone hasn't switched yet.

How long should it take? Submitted it on Wednesday and today is Friday. Something has happened because the old network has been cut off. I now have two phones with no connection whatsoever. How long until ID is activated?

5
Tom
iD Mobile Employee
7 months ago
Bradley Howe
Newbie
Bradley HoweNewbie
posted in Your Phone & SIM.
network issues

Right. I’m contacting you regarding terrible network experience. It’s happened a few times now over the last couple months where I’ve gone 2-3 days without any network each time. You’ve been taking the monthly payments and I think for the inconvenience you have caused me. I should be entitled to some kind of reimbursement or a free month.  Bradley Howe 20 Fifth Avenue 

4
Kash
iD Mobile Employee
7 months ago
A
Civilian
Amy AjutiCivilian
posted in Your Phone & SIM.
No service or data all day

I have had no data or service all for the past two days, customer service keep saying they will sort it out but are not giving a definite answer as to when it will be sorted. If this was the first time this has happened I would have let it go as it is something that happens, however it is not, this is something that is constantly happening on this service and not telling customers when the problem will be sorted. I hate to sound rude but it is an annoying problem to deal with especially if you rely on these services daily.

5
Kash
iD Mobile Employee
7 months ago
L
Civilian
Lisa71Civilian
posted in Your Phone & SIM.
no network

I haven't been able to make or received calls all day and not been receiving texts ,this isn't good enough I had this problem not long ago 

1
Kash
iD Mobile Employee
7 months ago
David Clover
Civilian
David CloverCivilian
asked in Your Phone & SIM.
network isnt working and cant access app

You updated saying everything is working but it is still not working. Please advise what's going on?????

10
Kash
iD Mobile Employee
7 months ago
M
Newbie
MilloscNewbie
asked in Your Phone & SIM.
Customer service

Why can't you speak to anyone 

11
andewhite
Legend
7 months ago
M
Civilian
Meetra AryaeeCivilian
posted in Your Phone & SIM.
repoace the pack

Hi there, I have made a mistaken order therefore need to talk to customer service today. I was unable to get through customer service via phone call. 

1
Tom
iD Mobile Employee
7 months ago
Kev Packer
Civilian
Kev PackerCivilian
asked in Your Phone & SIM.
No Service

Is the network still down. I've no internet and unable to make calls and phone shoes no Service. I can now access the app using WiFi.

2
Tom
iD Mobile Employee
7 months ago
E
Newbie
estrellaNewbie
asked in Your Phone & SIM.
cant connect to mobile data

Hi could someone help me , I'm finding it hard to connect to the network and also can't access mobile data . Just arrived from holiday abroad . 

4
Tom
iD Mobile Employee
7 months ago
Jennifer Butler
Civilian
Jennifer ButlerCivilian
asked in Your Phone & SIM.
no Internet, no phone calls 😡

No network coverage for 3 days. Sy3..

1
Kash
iD Mobile Employee
7 months ago
O
Civilian
OlegasCivilian
asked in Your Phone & SIM.
iD Mobile App issues

Mobile ID app works very slowly and does not connect.

1
Kash
iD Mobile Employee
7 months ago
Kev Packer
Civilian
Kev PackerCivilian
posted in Your Phone & SIM.
No Network connection

I still have no network connection on my phone or access to the ID app. But you are saying the issues have been resolved.

1
Kash
iD Mobile Employee
7 months ago
FIONAJAN
Civilian
FIONAJANCivilian
asked in Your Phone & SIM.
no connection for 2 days!

living in london, I’m a mum and need to be connected for school safety and travel issues!! i know LOTS of people have written about this BUT i just cannot open the ID mobile app and no way to contact this company!! why is there no number to call ????what will happen tomorrow no data or signal again ?? 

2
Kash
iD Mobile Employee
7 months ago
K
Civilian
keyzizzleCivilian
asked in Your Phone & SIM.
date roaming

Hi,  i’m on an unlimited data and currently roaming in Spain. Just wondering if that means I also have unlimited data roaming with no fair usage cap? I joined my plan before 2023.  regards,

1
andewhite
Legend
7 months ago
Franchito Terrazas
Civilian
Franchito TerrazasCivilian
asked in Your Phone & SIM.
Disgraceful

Disgraceful company, 16 months of poor or not signal, I was reluctant to cancel my contract to avoid early penalties but now is unacceptable keep this situation (I work receiving calls and text with contracts details) I was 45min today trying to contact ID and after many attempts finally got someone. I ask my PAC number to be able to switch to a more reliable network BUT they refuse to give me details. I understand this is a personal number and I'd request they should provide this. Any advise please? 

1
Tom
iD Mobile Employee
7 months ago
Morgan Tooke
Civilian
Morgan TookeCivilian
posted in Your Phone & SIM.
phone cannot find sim

Hello, My phone doesn’t seem to pick up my sim, leaving me with no data and no way to contact anyone. Please may you provide any suggestions to resolve the situation.  many thanksryan

1
Tom
iD Mobile Employee
7 months ago
Bnc Cata
Civilian
Bnc CataCivilian
posted in Your Phone & SIM.
hello

 what's happening with your site and app?? I can't login on my accounts and I have problems with my network connection my internet is not connecting 

1
Tom
iD Mobile Employee
7 months ago
Derrin Rae
Civilian
Derrin RaeCivilian
posted in Your Phone & SIM.
data and signal down

I’ve got no signal or data please can you help me 

2
Tom
iD Mobile Employee
7 months ago
Hugh Gorman
Civilian
Hugh GormanCivilian
posted in Your Phone & SIM.
network down again

I want out of my contract if you cannot provide a stable network connection 

1
Tom
iD Mobile Employee
7 months ago
Ben Brice
Civilian
Ben BriceCivilian
posted in Your Phone & SIM.
No internet

All four of our phones have lost internet 

2
Tom
iD Mobile Employee
7 months ago
A
Newbie
AH1Newbie
posted in Your Phone & SIM.
Network

Good Afternoon .I have been with uou now for several months and once again today i am without network.I signed a 24 month contract with you and you are not providing the service that i am paying for therefore i would like to leave you and go to another more reliable supplier.I should not have any penalties to pay because it is you that are not supplying the service that we agreed in the contract.Alan Holmes 

1
Tom
iD Mobile Employee
7 months ago
E
Civilian
emmamitch1979Civilian
posted in Your Phone & SIM.
no network coverage

I’m aware there were network issues. The website says they have been resolved. But neither myself nor my husband have network coverage and we can’t make calls. 

1
Tom
iD Mobile Employee
7 months ago
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