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Community Member
Caroline-79
Community Member
August 20, 2026

contract came in post

Hi I got ca co tract for iPhone 17e and air time sin card threw post what dose it mean as I they they wer un able to offer me I 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    August 23, 2026

    Hi ​@Caroline-79, 

     

    Thank you for reaching out, and I'm sorry for any confusion regarding your iPhone 17e order and the SIM you've received.

     

    To clarify exactly what has happened with your order and why you received the SIM, we'd recommend contacting us via Live Chat. Our team will be able to access your order details, complete the necessary security checks and explain the status of your contract and SIM.

     

    We apologise for the confusion and appreciate your patience while we look into this for you.

     

    Owethu

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