Solved
Was told that someone would be in contact within 48hours but nothing
No calls or messages or data for 1 week and no contact made back after I called
Owethu MAnswer
iD Mobile Employee
August 23, 2026
Hi
We're very sorry to hear that you've been without calls, texts and mobile data for a week, and we sincerely apologise that you haven't received a follow-up after previously contacting us. We completely understand how frustrating and inconvenient this must be.
We'd like to make sure this is properly investigated rather than leaving you without an update. Please contact us via Live Chat, where our team can complete the necessary security checks, review your account and investigate the reason your services aren't working.
We apologise again for the lack of communication and the disruption you've experienced, and we hope we can get this resolved for you as quickly as possible.
Owethu
