Lost eSIM / Device Reset – Need manual QR code email resend

Forum|Forum|10 days ago
August 22, 2026
1 reply
10 views

Hi, I recently factory reset my previous phone (iPhone 13 Pro Max), which deleted my active eSIM.

I am currently setting up my Pixel 8a 5G, but I cannot receive the text message OTP required to download a replacement eSIM because the old line is offline.

Could you please manually trigger and send my replacement eSIM QR code directly to my registered email address on file? I am logged into my account and can verify my identity using my billing address, postcode, and Direct Debit account details.

Owethu M

iD Mobile Employee

Hi @quickfixhemel,

Thank you for reaching out, and I'm sorry to hear that your eSIM was deleted during the factory reset of your previous iPhone. I understand how frustrating this must be, especially as you're now unable to receive the OTP needed to request a replacement eSIM.

Unfortunately, we're unable to manually issue or send the replacement eSIM QR code through this channel.

Please contact us via Live Chat, where our team can complete the necessary security checks, review your account and assist you with requesting a replacement eSIM for your Pixel 8a 5G.

We apologise for the inconvenience and appreciate your patience while we help you get your service restored.

https://www.idmobile.co.uk/live-chat

Owethu