Community Member

Question

my qr code for my new esim has expired

Forum|Forum|5 months ago
March 26, 2026
5 replies
97 views

hi there, im trying to switch from another provider. i received the intro email with a qr code, phone number, etc, but i messed up setting it up and now its expired. i have registered for an online account but cannot get in there, as its sending a text to my new number...which is not yet set up. please advise.

iD Mobile Employee

Hi @alpineweav

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

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New Contributor

Hi @Michael Z this has also happened to me. And I cannot access the number. Can you help please

iD Mobile Employee

Hi @Hanno.

I’ve just sent you a private message so we can look into this and help get this sorted for you.

You can also access your inbox directly here: https://community.idmobile.co.uk/inbox/overview.

Please reply there and I’ll be happy to assist further.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

This has happened to me too - can someone assist please?

iD Mobile Employee

Hi @Greg89.

Thank you for your post. I am sorry to learn of this. Can you please contact our LifeChat team directly via https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.