Skip to main content
Question

my qr code for my new esim has expired

  • March 26, 2026
  • 3 replies
  • 41 views

hi there, im trying to switch from another provider. i received the intro email with a qr code, phone number, etc, but i messed up setting it up and now its expired. i have registered for an online account but cannot get in there, as its sending a text to my new number...which is not yet set up. please advise.

3 replies

Forum|alt.badge.img+6
  • iD Mobile Employee
  • March 27, 2026

Hi ​@alpineweav 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks.

 

Michael Z


  • New Contributor
  • May 12, 2026

Hi ​@Michael Z this has also happened to me. And I cannot access the number. Can you help please


Forum|alt.badge.img+4
  • iD Mobile Employee
  • May 13, 2026

Hi ​@Hanno.

 

I’ve just sent you a private message so we can look into this and help get this sorted for you.

 

You can also access your inbox directly here: https://community.idmobile.co.uk/inbox/overview.

 

Please reply there and I’ll be happy to assist further.

 

Thanks,

Marquerita

The iD Mobile Team