Hi ​@Rasim 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m 

The iD Mobile Team

received the eSIM QR code by email, but when I try to install it on my phone, it says that the QR code has already been used. However, I cannot see any eSIM installed on my phone, and my phone number is no longer working.

Could you please help me urgently? I need my phone number restored and I may require a new eSIM QR code if the current one has become invalid.

Thank you.

Hi ​@Safar

Please accept my apologies for any inconvenience caused to you in relation to the esim issues you are facing please confirm if you have any other sims in the handset that is linked to the mobile number?

Thanks,
Hosai 

I received an esim, downloaded it, my number was not working so deleted the esim to request a new one but my number is now not working so I can't receive the one time pass code to receive a new esim

Okay, can you send me the new number and the new eSIM? 

Hi ​@Luca77, 

We're sorry to hear about the difficulty you've experienced with your eSIM, particularly as you've deleted the eSIM and are now unable to receive the One-Time Passcode (OTP) needed to request a replacement.

As you're unable to receive the verification code, we'd recommend contacting us via Live Chat so our team can complete the necessary security checks and assist you with requesting a new eSIM.

Alternatively, you can send us a Direct Message via our official Facebook or Instagram pages, where our team can complete the required verification and assist you further.

We apologise for the inconvenience and appreciate your patience while we help you get your service restored.

Owethu

Hi ​@Safar, 

We're sorry to hear that you're having difficulty getting your new number and eSIM set up.

We'd be happy to assist you with this, but we'll first need to complete the necessary security checks before we can issue or discuss the details of a new eSIM or number.

Please contact us via Live Chat, or send us a Direct Message through our official Facebook or Instagram pages. Our team will be able to complete the required verification and assist you with the next steps.

We apologise for the inconvenience and appreciate your patience.

Owethu