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New Contributor
August 21, 2026
Question

eSIM activation issues and now cant get a new eSIM as texts not coming through

  • August 21, 2026
  • 1 reply
  • 25 views

I have just switched from sky to iD mobile. Used the PAC code to keep my number. Received eSIM by email. Selected to download it. Didn’t work. Requested second eSIM. Downloaded it again. Realised the problem was I had my old physical sim in the phone. Removed this and tried to get a new eSIM but no text coming through and can’t make phone call to speak to someone 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 23, 2026

    Hi ​@Greg89

     

    Thank you for reaching out, and I'm sorry to hear about the difficulty you've experienced getting your eSIM activated after transferring your number from Sky. I understand how frustrating this must be, particularly as you're now unable to receive the verification text or make calls.

     

    Please note that requesting multiple eSIMs can sometimes cause issues with previous eSIM requests or activation, so we recommend not submitting any further eSIM requests for now.

     

    As you're unable to receive the One-Time Passcode (OTP), we'd recommend contacting us via Live Chat. Our team will be able to complete the necessary security checks, review the status of your number transfer and eSIM requests, and assist you with getting the correct eSIM activated.

     

    We apologise for the inconvenience and appreciate your patience while we work to get your service connected.

     

    Owethu