Skip to main content
New Contributor
August 20, 2026
Question

overheating iphone 16

  • August 20, 2026
  • 1 reply
  • 15 views

My iPhone 16 was new in May and is getting very hot and overheating when being used on any app. I’m not happy about this as the phone is new and I’m worried it’s faulty - how can I get this rectified please 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 23, 2026

    Hi ​@xsmithannix

     

    Thank you for reaching out, and I'm sorry to hear that your iPhone 16 is overheating. I understand how concerning and frustrating this must be, particularly as the handset is relatively new.

     

    As you're now outside the applicable returns period, we're unable to process this as a return. However, we'd recommend taking the handset to your nearest Apple Store or Currys store, where a store technician can inspect the device and determine whether there is a hardware or software issue causing it to overheat.

     

    They'll be able to assess the handset and advise you on the appropriate next steps, including any repair or replacement options available under the applicable warranty.

     

    We apologise for the inconvenience and hope the issue can be resolved for you as quickly as possible.

     

    Owethu