Community Member

change over old number to new sim

Hi

I have switched over my old number to my new SIM card

The old number is coming up on my OD mobile account but on my phone it is saying it is my new number

can you help me ensure my phone recognises my old number

I am getting no texts or calls

iD Mobile Employee

Hi @AliceHead,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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