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Community Member
Aug 22, 2026 10:21 AM UTC

my old number hasnt moved to my esim

My Old number hasn't moved to my eSim. My Samsung A57 is showing the wrong number. Please complete the sim swap ans move my number onto the Esim

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    1 reply

    iD Mobile Employee
    Aug 22, 2026 12:45 PM UTC

    Hi ​@villa74Ā ,

    Ā 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ā€˜Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Ā 

    Thanks.

    Michael Z

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