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Community Member
August 22, 2026

my old number hasnt moved to my esim

My Old number hasn't moved to my eSim. My Samsung A57 is showing the wrong number. Please complete the sim swap ans move my number onto the Esim

 

    1 reply

    iD Mobile Employee
    August 22, 2026

    Hi ​@villa74 ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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