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Question

my old number hasnt moved to my esim

  • August 22, 2026
  • 1 reply
  • 1 view

My Old number hasn't moved to my eSim. My Samsung A57 is showing the wrong number. Please complete the sim swap ans move my number onto the Esim

 

1 reply

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  • iD Mobile Employee
  • August 22, 2026

Hi ​@villa74 ,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks.

Michael Z