I have bought a new phone with you and sorted PAC to switch from three and keep my old number. I have received my new phone but no SIM card. Had email to say switch should have been yesterday. I can’t register for your app as it sends a text message to register which I can’t receive as I have not been sent a SIM card so I have no network access as Three has now cut off my network access. I have triple checked the packaging that was sent to me with the handset. There is nothing other than the phone itself.

Hi @NathanBromwich,I've just sent you a private message to help get this sorted.To find it, click your profile picture in the top-right corner and select ‘Private Messages’.You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overviewI'll speak to you there.Thanks.

no sim sent with handset | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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