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Question

no sim sent with handset

  • October 11, 2025
  • 1 reply
  • 17 views
N
Community Member

I have bought a new phone with you and sorted PAC to switch from three and keep my old number. I have received my new phone but no SIM card. Had email to say switch should have been yesterday. I can’t register for your app as it sends a text message to register which I can’t receive as I have not been sent a SIM card so I have no network access as Three has now cut off my network access.

 

I have triple checked the packaging that was sent to me with the handset. There is nothing other than the phone itself.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • October 11, 2025

    Hi ​@NathanBromwich,

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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