no sim sent with handset

Forum|Forum|10 months ago
October 11, 2025
5 replies
62 views

I have bought a new phone with you and sorted PAC to switch from three and keep my old number. I have received my new phone but no SIM card. Had email to say switch should have been yesterday. I can’t register for your app as it sends a text message to register which I can’t receive as I have not been sent a SIM card so I have no network access as Three has now cut off my network access.

I have triple checked the packaging that was sent to me with the handset. There is nothing other than the phone itself.

Gemma M

iD Mobile Employee

Hi @NathanBromwich,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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Z

Zaxis

New Contributor

Hi, I have the same issue. No sim received with the new handset

M

Michael Z

iD Mobile Employee

Hi @Zaxis

Sorry to hear you're experiencing this issue.

Please contact our live chat team https://www.idmobile.co.uk/live-chat, who will be happy to help arrange a replacement SIM card for you.

-Michael Z

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T

Tcam

New Contributor

I also received phone but no sim. The log in phone number is not able to receive berification message as I dont have that sim card. I sent puk code to keep my old number. No service mow.

M

Marquerita T

iD Mobile Employee

Hi @Tcam.

Thank you for your post. I’m really sorry you’ve been left without service, that’s frustrating, and I appreciate you letting us know.

Just to check, did you perhaps receive an eSIM instead of a physical SIM? If so, please check your emails (including junk/spam) for an eSIM activation message.

If you didn’t receive an eSIM, please contact our live chat team. They can arrange a replacement SIM to be sent to you within 2 working days

Alternatively, you can collect a replacement SIM from your nearest Currys store at no extra cost.

Once we get your SIM active, we’ll also make sure your verification messages work correctly.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.