Question

no sim sent with handset

Forum|Forum|8 months ago
October 11, 2025
3 replies
35 views

NathanBromwich
Community Member

I have bought a new phone with you and sorted PAC to switch from three and keep my old number. I have received my new phone but no SIM card. Had email to say switch should have been yesterday. I can’t register for your app as it sends a text message to register which I can’t receive as I have not been sent a SIM card so I have no network access as Three has now cut off my network access.

I have triple checked the packaging that was sent to me with the handset. There is nothing other than the phone itself.

+11

Gemma M
iD Mobile Employee
Forum|Forum|8 months ago
October 11, 2025

Hi @NathanBromwich,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.