Hi ​@Rachaelclark1, 

Thank you for reaching out, and I'm sorry to hear that you haven't received your replacement eSIM yet. I understand how frustrating this must be, especially when you've been waiting for the email.

Please contact us via Live Chat so our team can check the status of the eSIM request and confirm that it has been sent to the correct email address registered on your account.

In the meantime, please also check your junk, spam and other filtered folders, as the eSIM email may have been redirected there.

We apologise for the inconvenience and appreciate your patience while we look into this for you.

Owethu