standard set up for voicemail dont work | iD Mobile Community
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Question

standard set up for voicemail dont work

  • January 22, 2026
  • 3 replies
  • 5 views
D
New Contributor

Hi all,

I have followed the instructions and dialled 123 and then get an automated prompt to call using my phone which I'm doing to set up my voicemail stuck here as I can't now set up.my voicemail your feedback is  appreciated thanks I advance 

    3 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • January 22, 2026

    Try pressing the “1” key in, until you hear v/mail responding.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • dred
    • Author
    • New Contributor
    • January 22, 2026

    Tried that didn't work

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • January 23, 2026

    Hi ​@dred 

    Thank you for getting in touch with us. If you’re hearing a message asking you to call from your phone when you dial 123, this usually means voicemail hasn’t fully activated on the line yet.

    Please try the following:

    Restart your phone and then dial 123 again directly from the handset.

    Make sure Wi-Fi Calling is turned off while you’re trying to set up voicemail.

    If your SIM was activated recently, voicemail can take up to 24 hours to become available.

     

    Thank you,

    Zandile 

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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