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dred
New Contributor
Jan 22, 2026 11:27 AM UTC
Question

standard set up for voicemail dont work

Hi all,

I have followed the instructions and dialled 123 and then get an automated prompt to call using my phone which I'm doing to set up my voicemail stuck here as I can't now set up.my voicemail your feedback isĀ  appreciated thanks I advanceĀ 

    3 replies

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    Jan 22, 2026 2:40 PM UTC

    Try pressing the ā€œ1ā€ key in, until you hear v/mail responding.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    dredAuthor
    New Contributor
    Jan 22, 2026 3:05 PM UTC

    Tried that didn't work

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Jan 23, 2026 12:10 PM UTC

    Hi ā€‹@dredĀ 

    Thank you for getting in touch with us.Ā If youā€™re hearing a message asking you to call from your phone when you dial 123, this usually means voicemail hasnā€™t fully activated on the line yet.

    Please try the following:

    Restart your phone and then dial 123 again directly from the handset.

    Make sure Wi-Fi Calling is turned off while youā€™re trying to set up voicemail.

    If your SIM was activated recently, voicemail can take up to 24 hours to become available.

    Ā 

    Thank you,

    ZandileĀ 

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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