standard set up for voicemail dont work

3 replies
1008 views

Hi all,

I have followed the instructions and dialled 123 and then get an automated prompt to call using my phone which I'm doing to set up my voicemail stuck here as I can't now set up.my voicemail your feedback is appreciated thanks I advance

Geluk

Silver Contributor

Try pressing the “1” key in, until you hear v/mail responding.

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D

dredAuthor

New Contributor

Tried that didn't work

Z

Zandile M

iD Mobile Employee

Hi @dred

Thank you for getting in touch with us. If you’re hearing a message asking you to call from your phone when you dial 123, this usually means voicemail hasn’t fully activated on the line yet.

Please try the following:

Restart your phone and then dial 123 again directly from the handset.

Make sure Wi-Fi Calling is turned off while you’re trying to set up voicemail.

If your SIM was activated recently, voicemail can take up to 24 hours to become available.

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.