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Unused new SIM blocked by chat agent

  • January 30, 2026
  • 5 replies
  • 14 views
J
Active Contributor

A new sim was sent to the wrong (similar) address. I contacted support using chat and the agent blocked the sim and was going to send a new sim to the correct address. As this was happening, the person who received the delivery, realised it was for me and delivered it to me by hand. I informed the agent who said they would now unblock the Sim so I could use it but to leave it for 1 hour. This I did but the sim must be blocked as there is no signal.

Are there any staff who could assist me please?

Best answer by WelshPaul

Unfortunately, no one here can assist you. You should speak to a support agent via their live chat service.

https://idmobile.co.uk/live-chat

 

    5 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • January 30, 2026

    Unfortunately, no one here can assist you. You should speak to a support agent via their live chat service.

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Geluk
      Silver Contributor
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      • Geluk
      • Silver Contributor
      • January 30, 2026

      You can get a new SIM at any Curry’s shop.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      J
      Active Contributor
      • justaskin
      • Author
      • Active Contributor
      • January 30, 2026

      Thank you. I managed to get through on chat and it’s all sorted. Apparently the first agent forgot to press a button. 
      I also managed to navigate chat to get to an agent! The bot did not understand my question at all. 

      Decembersangel72
      Gold Contributor
      Forum|alt.badge.img+16

      Hi ​@justaskin 

      Well done in managing to find your way through the chatbot to talk to an actual advisor!
      Not many know that typing ‘talk to a person’ in the dialogue box bypasses the confounding maze that is the Live Chat bot.
       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        J
        Active Contributor
        • justaskin
        • Author
        • Active Contributor
        • February 1, 2026

        I found typing customer service worked!

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