sim problem

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My daughter is travelling in Asia. She bought a temporary sim card out there but when she tried to put her own sim back in its showing no sim. I tried to request an esim as there is nowhere to send the physical sim to but it wants to send a code to her phone to verify but obviously she can't receive it as her physical sim doesn't work. Any help appreciated 🙏

Owethu M

iD Mobile Employee

Hi @Irishang

Thank you for getting in touch, and I’m sorry to hear about the trouble your daughter is having while travelling I understand how worrying and inconvenient this must be.

To get this resolved, we’d recommend contacting our Live Chat support team, who will be able to assist further with the SIM and eSIM options and help verify the account using alternative security checks. They’re best placed to look at this in real time and guide you through the next steps.

Once connected, please explain that the physical SIM is not being recognised and that your daughter is currently abroad and unable to receive verification texts.

We hope this can be resolved quickly for you, and please don’t hesitate to reach out again if you need any further guidance.

-Owethu