Skip to main content
CRalston
New Contributor
New Contributor
Jan 24, 2026 5:47 AM UTC
Question

Turned SIM card off and cannot get it back

I have recently moved to New Zealand for 6 months. In an attempt to keep my UK phone number I chose to continue to pay my monthly fee while away. While I am here, I got an eSIM with a New Zealand number. This set up went well and in theĀ Setting>Network and Internet>SIMs section I could see my two SIMs both active. Then I set the New ZealandĀ SIM to be the primary for calls, texts, and data. While doing so, I accidentally flicked the toggle switch on my UK ID providedĀ SIM to the off position. Rather than being available to switch back on, it completely disappeared from the list. I have attempted to take the physical SIM out, reboot the phone, and then reboot again with it back in place however this changed nothing. For context this is on a Google Pixel 9 which can handle multiple SIMs. Any assistance would be appreciated.Ā 

    1 reply

    Kwanele Z
    iD Mobile Employee
    iD Mobile Employee
    Apr 9, 2026 11:14 AM UTC

    Hi ​@CRalston,

    Ā 

    Thanks for your message.

    Ā 

    We sincerely apologize for the delayed response. Please follow the instructions below to help resolve the issue.

    Ā 

    Try performing a "Network Settings Reset" (Settings > System > Reset options > Reset SIM). If the SIM remains invisible, toggle Airplane mode off/on.

    Ā 

    Thanks,

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.