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Question

Turned SIM card off and cannot get it back

  • January 24, 2026
  • 1 reply
  • 35 views
CRalston
New Contributor

I have recently moved to New Zealand for 6 months. In an attempt to keep my UK phone number I chose to continue to pay my monthly fee while away. While I am here, I got an eSIM with a New Zealand number. This set up went well and in the Setting>Network and Internet>SIMs section I could see my two SIMs both active. Then I set the New Zealand SIM to be the primary for calls, texts, and data. While doing so, I accidentally flicked the toggle switch on my UK ID provided SIM to the off position. Rather than being available to switch back on, it completely disappeared from the list. I have attempted to take the physical SIM out, reboot the phone, and then reboot again with it back in place however this changed nothing. For context this is on a Google Pixel 9 which can handle multiple SIMs. Any assistance would be appreciated. 

    1 reply

    K
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Kwanele Z
    • iD Mobile Employee
    • April 9, 2026

    Hi ​@CRalston,

     

    Thanks for your message.

     

    We sincerely apologize for the delayed response. Please follow the instructions below to help resolve the issue.

     

    Try performing a "Network Settings Reset" (Settings > System > Reset options > Reset SIM). If the SIM remains invisible, toggle Airplane mode off/on.

     

    Thanks,

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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