I am out of contract since Sunday and needs PAC to switch my number but am repeatedly being told different things by the agents. The last agent asked for me to send my passport/driving license on the chat channel to be able to send me my PAC when I have already answered the security questions. To send this data via an unsecured channel is in breach of the data protection act. What can I do to get my PAC? 

My phone was stolen and I want a proof of usage and barring.

Hi, just upgarge from an unlimited sim package with ID Mobile to a new iphone with unlimited calls, text and data but I want to keep my old number and use my old phone with the new unlimited package. I see two different mobile numbers on my Mobile Service and now I can receive or make calls on my old number. Can someone help me please? 

I’ve lost my SIM card and need a replacement asap

I recently transferred my old phone number to id mobile on an iPhone 17 and it was a nightmare as the transfer took several hours and my old phone number stopped working for many of these so that I had no access to the number for almost 8 hours. Afterwards there were still issues as I was unable to access to FaceTime and iMessage and could only receive sms while connected to wifi. Nevertheless, finally all these issues have gone away. However, there is still a remaining problem as I am unable to receive international sms and this is a serious problem for me for a variety of reasons. I contacted my provider and asked for a sim replacement (I am currently on a eSIM) but not sure it will sort the problem. Any advice?

In order to access voicemail, i was forced to set up a personalised greeting. When i didn't want to.  None of the options in the voicemail settings suggest im able to change it to something generic. Why not? How do i get rid of the personalised greeting?

I can’t pick up any messages because I’ve not set a personalised greeting and PIN number.  this is really problematic as I can barely talk, certainly not well enough to record a message that would be usable, and the instructions to simply make any noise is infuriating because it is really useless to not have the greeting automated for disabled users.  and I don’t want to set a pin as the moment I set it I’ll have forgotten it again, and having to write it down just to get a voice mail meaning I can only do it at home isn’t accessible either.  the new accessibility standards cover this, is there any way to get rid of this ridiculous requirement without simply resorting to turning off the voicemails entirely which now appears to be my only option? 

Hello, I recently placed an order but it was unsuccessful. I have double-checked and all my personal details, address, and payments are correct. Could you please confirm the exact reason why my order was declined?

No signal or data on my phone, only works on Wifi. Tried the Sim card in a different (much older phone), and it will only receive data over the network, not calls, and Wifi of course. On the original phone, went into Settings, Mobile network , Sim Preferences, and it says there’s a Sim there. It actually says eSIM, but its not an eSIM anyway. I nned to know if its the sim or my phone, should I just get another sim from Currys and try that? Tried eSim, but phone doesn’t appear to be compatible. Moto G62 5G. even though it says it is listed on the look up for compatible phones. Any suggestions, or have I done everything I can? Thanks.

I requested to keep my number with o2 when switching and providing ID with a pac code. The switch still hasn’t happened and my number was disconnected from o2 about 4 days ago. I don’t no if anyone’s trying to call or text me and it’s so frustrating. Everytime I contact id chat  they keep telling me they are working on it and allow 24 - 48 hours but even after that the switch still hasn’t happened, has this happened to anyone else?

I have a new phone and would like to transfer my number/eSIM to the new phone. I have requested a new eSIM card 3 times already and have not received any emails. I have checked my SPAM folder as well. Can you advise, please?

How can I tell which qr code is which when I've bought 2 SIM only at same time

Hi, I joined last week and today I was supposed to switch to my old phone number today. But a big bad surprise awaited for me today as the old number died in my other phone but it did not transfer to the new phone. I contacted customer support and they blamed the old provider (O2) for the issue and do not know when (if?)  it will be sorted. Now, I had that phone number for many years and I had several providers and I have never faced an issue like this….I am appalled and I am already regretting having joined this provider. 

I have started a contract with an ESIM however discovered later that my phone is not compatible. I cannot find any way to contact customer services and I am being charged for a sim I cannot use. Is there any way to change this? I cannot find a number to contact and the automated chat doesn’t help as it doesn’t understand my questions.

I have had the s24 ultra for the last few months and the phone itself has been great other than calling people which is the whole purpose of having a phone,  when I call company's who use call centres , all of them tend to not be able to hear me they say my call is cutting out , I have tried my sim card in an iPhone and the calls to the same places has been flawless , has anyone else had this issue , I also had this issue with my previous s21 , thanks in advance 

Help me please to get new phone or cancel my contract when it finished 

Hi,I can’t receive PIN code texts from companies.Every text message I send has a message not sent alert.I cannot access chat bot on iphone on ipad.I can’t find a customer service phone number.This is infuriating.

Hi ID Team,i have been trying multiple times to switch from my old sim to ID sim as I want to use my own old number in ID Plan. When I fill up the form by putting old sim, id sim, PAC code, transaction number and all other required details, on submission it gives the error “something went wrong”. Please let me know how can I successfully complete the switching process? 

Hello, I am looking to take my number to ID. I have the PAC code and transaction number starting with 4. I fill in the form just to be met by “oops something went wrong”. Been trying for 3 days!

Hello all, I've been with ID now for over a year, and when I went into the app I saw that my Unlimited data had now been reduced to 8gb. I'm not sure if this is an error on IDs end or my plan has been changed against my wishes. Any help is appreciated, djc

Around twice a day when I go to make a phone call I find my Nothing Phone 2A will not connect to the mobile network. It shows connected to iD but if I call it immediately drops the call and it doesn’t connect.The only solution is to reboot the phone after which it works again.It doesn’t seem to make any difference if I have wifi on or off.The phone is running Android 15, last updated 1st Sept 2025.The issue was present before the last Android update and remains now.My son has the same phone handset on another operator and has none of these issues.I don’t know if I have a faulty handset or it is connectivity issues with the iD network.

I and several people i know have not had access to internet through mobile network for three weeks. We understood the network service was being fixed but it still does not work. I live on Adur/horsham district boundary  

Morning, I need to use an old phone temporarily whilst my phone is sent off for repair, how do I temporarily transfer the eSIM?  many thanks 

Good Afternoon, I have joined iD - I have been to the link to enter my PAC code to be able to keep my number, however, the select date box does not allow me to choose a date! I can not use the live chat as this also does not work. I have cleared broweser history and cleared cache, nothing. I am now going to have to pay for the iD mobile and my old account as I am unable to use the PAC code due to iD mobile error. Shame you have not got a customer service telephone line.

I’ve been with Idmobile for 2 weeks and decided to leave as I was having issues within the cooling off period. They disconnected my number so can’t receive my PAC by text. They say they have sent it by email but it hasn’t arrived. I have been on line to them at least 10 hours now it’s so frustrating what can I do? I have filed a complaint but I seem to be going around in circles !