Community
My iD.
Your Phone & SIM.

Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

1,535 Topics
6,063 Replies

When you subscribe we will email you when there is a new topic in this category

1535 Topics

Recent feedback.

Most replies Most views Newest first

OllieBNewbie

asked in Your Phone & SIM.

MiratNewbie

asked in Your Phone & SIM.

UPGRADE: PARCEL RETURNED TO CURRYS BY DPD FOR NO REASON

Hi everyone,I received an email yesterday at 08.35 from DPD, regarding my new phone saying that, it's due to be delivered the 4th of March 2024 between 09:48-10:48. Then I received another email on the same day at 09:03 saying that my parcel will now be delivered on Thursday 7th March between 08:00 - 12:00. Then today by coincidence I checked the status of the parcel in DPD's website, surprised by this message, "Your parcel is on its way back to Currys", without any notification or explanation from ID MOBILE OR CURRY’S OR DPD. I have been already charged for the upgrade to new phone. I couldn't find anyone to contact via App or even email/Phone number, even my sim was blocked as i ordered a new one. I’d be grateful if someone can help to find out regarding this serious issue as it is really confusing. Many thanks Mirat

8 days ago

Alex JohnstonNewbie

asked in Your Phone & SIM.

Lost Phone now Found and needs unblocking

Phone went missing so blocked it.Can't get through to unblock via phone number and live chat also not working properly?Any ideas.AJ

8 days ago

Claire Louise PhillipsNewbie

asked in Your Phone & SIM.

stolen phone

i have had my phone stolen and need to suspend the sim. how do i do ths?

8 days ago

Martin QuinninNewbie

asked in Your Phone & SIM.

sim card wont work on dads phone

Hi. i took out a new contract for my elderly dad. The phone that came with it is not the phone he will be using. Instead he’s going tos tick with his basic phone. The SIM card won’t work. i just want to cancel his contract and go elsewhere. Please help

8 days ago

TC80Newbie

asked in Your Phone & SIM.

Not receiving verification codes by sms

Hello. Since moving to ID mobile, I have not been able to receive verification codes from companies that are not banks. Can you please help. Thanks

8 days ago

evaylingCivilian

asked in Your Phone & SIM.

My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

Please help

8 days ago

campbkeCivilian

asked in Your Phone & SIM.

swap esim from old to new phone

Hi, there was a related question, but I am not sure it actually answered the question I have. I have a physical SIM with ID mobile, and a e-sim as a 2nd number in the same phone and I can swap back and forth between eSIm and Physical… all good.However, I want to change my handset, and obviously I can swap the physical SIM. I have removed the eSIM from the old handset, but I can’t add it to the new handset, as it says it is already been connected on another device.Is there any way to port the eSIM from the old phone to the new? Seems like a huge limitation if not.Thanks for any advice.KC

8 days ago

NickiPNewbie

asked in Your Phone & SIM.

New SIM is not provisioned

I’ve just received my new phone and my new SIM card. The phone says the SIM is not provisioned.I’ve tried a different SIM (also ID Mobile) in the phone and it’s fine. I’ve tried the SIM in a different phone and the problem is the same.I have an existing ID Mobile account but this is a second one. I can’t add this one to my existing account because the phone number isn’t recognised. So I can’t try activating the SIM.I’ve turned the phone off and on again. I’ve tried flight mode. I’ve tried in a different location. Nothing is working.

8 days ago

Cf7775Newbie

asked in Your Phone & SIM.

Not receiving my texts

A couple of weeks ago, someone I text regularly stopped receiving my texts. They show as "sent" on my phone and the message details give a timestamp of when they were sent. I can receive theirs OK and they can receive them from other people on other networks. Any ideas whether it'd be my end or theirs? As I say, they receive texts OK from others (who are with Vodafone, for example). They're with Lyca.

9 days ago

Rhys_astonCivilian

asked in Your Phone & SIM.

texts saying not sent but it is

I am having issues with sending texts using my iPhone since switching to ID mobile. My text messages appear as 'not delivered' but still are received by the other person.This all started from switching from vodaphone to ID mobile and wanting to keep the same phone number. My calls are also saying use last line when I make an outgoing call , I’ve tried a network reset but the id phone number they gave me is still showing as my number in setting but I have requested my past number .

9 days ago

GeorgeNNewbie

asked in Your Phone & SIM.

samsung cashback proof of purchase

Hi I am unable to see any emails about proof of purchase to provide to samsung to claim £200 cashback, help would be appreciated thanks

9 days ago

reeecebarlwCivilian

asked in Your Phone & SIM.

Text messages ‘not delivered’ but still send

I am having issues with sending texts using my iPhone since switching to ID mobile. My text messages appear as 'not delivered' but still are received by recipient.I also found that iMessage does not work with other iPhone users but sends it as a 'green' text.This all started from switching from gif gaf to ID mobile and wanting to keep the same phone number. My unlimmited data seems to be working completely fine, just my text messages. Wondering is this has happened to anyone else, and if there is a fix?

9 days ago

Hazel BrooksNewbie

asked in Your Phone & SIM.

Talk to a human

I have Galaxy A54 5G. Over the last 24 hours, I am not able to make any phone calls as a message comes up saying “”Not registered on Network”. I am unable to access my online banking, as the 6 digit number for verification does not work.I need 24 hour access to my phone as I am a diabetic with unstable blood sugars, and I need to be able to call my family if I have a Hypo.

9 days ago

AndroidMancaveNewbie

asked in Your Phone & SIM.

No Transaction number or welcome email received

Hello, I have signed up via MSE. Esim activated and working but no welcome email received and no transaction number received. Also, Live chat and bots that are available 24/7 have not been available for hours.

9 days ago

Natalie CarterNewbie

asked in Your Phone & SIM.

Contacts unable to call/text me since porting number

Since porting my number across to ID, I’ve had several of my contacts say they can no longer call or text me with the number that is saved in their phone. It’s as if it’s blocked for them. I can still call and send texts, and am also receiving them from others, it seems to be a random selection of contacts that this is happening to. Any idea what is going on?

9 days ago

Jtodd56Newbie

asked in Your Phone & SIM.

DDM cancelled without notification. Now cant make outbound calls and texts

Problems started when for some unknown reason ID did not claim my Direct Debit, even though it had been set for months and there was money in the account. No notification to say the direct debit had cancelled. Received about 4 notifications telling me my account had been suspended though until immediate payment. Tried to dial the number given on the messages to make payment but of course they had suspended the phone so couldn't. Made the payment online. Went to try and contact their customer services to try and understand what has happened. After 3 attempts waiting on the live chat, I was cut off each time. Over 2 hours wait time estimated. Lovely service. Finally.... now my bill is upto date. I cannot make outbound calls without it taking me to the id bills service automated message that simply informs me my account is up to date and cuts off. Thought I would leave it overnight to see if any resets. Nothing. Tried to restart phone. Nothing. Airplane mode on and off nothing.1. Can some

9 days ago

Frustrating loopCivilian

asked in Your Phone & SIM.

how can I activate a new sim as when i go through my account it sends a text message to log on which i cant receive because i lost it hence asking for the new one!

I had my phone stolen and have cancelled my sim and got another through curry’s. However I can’t log onto my account to activate it as it sends a code via text which obviously I can’t receive, I’m stuck in a horrendous loop going nowhere

9 days ago

Page 3 / 62

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

iD Mobile Number

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.