I’d like to use my pac code from ee to transfer to my physical sim wit Id and use my current number with id as an a eSIM so I can have both numbers running

Any clever people out there? Just got back from a month's holiday when I didn't use the SIM or phone. Back in the UK, the SIM would turn on then immediately off again so couldn't access various things. Still not working but works on my husband's identical phone and on a back-up phone I have..So, maybe not a SIm issue but have used on the same phone for years and didn't use it so what on earth could the issue be?

My old number has been switched over to this sim but when I message or ring people it’s still using the old sim number. I’ve reset my phone twice and taken the SIM card out and put it back in again and it’s still not working. 

about my order number 

Hi, i’m switching to a new phone which only takes esim. my current phone is on a physical sim. I want to lee the same plan. How can I switch to my new phone 

Hi, I al hoping to change my old phone number from my old contract to a new id sim only deal i already have, pac code on the app won't work.

Hi. I just ported my number onto this network and had the message from you that it had all gone through. I’ve been trying to change the temporary number in my phone to the ported one, but it won’t accept it. Is is just a matter of time?

I’ve just joined ID Mobile on a sim only deal for 12 months with 120 gig of data using an iPhone 12 Pro Max. All is well except that the hotspotting doesn’t work.  The hotspot is viable from my wife’s phone but not mine. I have checked with Apple support and they cannot find any issue despite the usual tech checks including ‘ resetting all networks’. They suggest it may be an issue with my Sim - maybe not being activated for hotspots or tethering. Help please, mark

my phone using old number for text messages

switch was offered on 3rd jun and did not happen, still no update on 4th jun at 08.50

My phone is not compatible with eSIM. How do I order a physical sim and cancel the eSIM 

I have a physical SIM card - can I convert this to an eSIM? If so, how do I do that? 

Hi I am trying to change to an eSIM as my SIM card holder has stopped working.I am unable to receive the access code. is there any way it could be sent to my email?thanks James. 

Hi I have a stac code from my old contract and I was wondering how I give it to yous so the contract can end thank you 

Hi, i recently switched to ID from O2 and carried over my number with the PAC code. However now i can’t send or receive texts on my number?

HelloI am trying to purchase a sim card when I select the type I need message appears (500 internal server error)  this happens on my laptop (windows 10), android  mobile phone , android tablet any suggestions on how to fix this issueReardsChris 

You said my number has been switched over but it does not show on my phone and texts do not work 

I am following the process to switch my number however when I get to the page where I select the date they are all greyed out so I cannot select a date 

How can I get esim without access to old phone please?

I’m not receiving text messages on my phone. How can I sort this asap? I’ve tried all basic troubleshooting and still nothing. 

My phone’s Wi-Fi calling is enabled but it doesn’t seem to be working. I can’t make any calls while connected to Wi-Fi even though there’s a signal.I have any eSIM that operates on an iPhone 16 Pro Max running iOS 26.4 

Need an esim replacement, I cannot request one as I do not have access to messages

i can’t make or receive calls

I’m not receiving confirmation codes that are sent to my number via text message

I have returned from holiday and my phone wont transfer back it says emergency calls only