I recently joined ID mobile, I have had problems with the e-sim not working, it comes up with ‘call failed’ when trying to make a call. I could use the network though for the internet and receive calls. I contacted customer services who have sent a new physical sim. I now have no mobile service whatsoever on my phone. I am only able to use WIFI, I tried to activate the sim following an activation text that come through to say this was in progress, after hours I have nothing. I was advised to try the sim in another phone, it does not work. I have tried resetting network settings, turning WiFi on and off, turning it to aeroplane mode and on and off, there is no sign of me having any mobile network carrier on my phone. Very disappointed, I have 4 children and a partner with medical needs. I am paying £22.99 a month and cannot use my phone. Very disappointed, I have spent days and  hours on the phone to customer services online service and also managed to speak to someone and this is st

Hii need my number back 

I suffer with a cognitive disability and I'm appalled at how the I.D. Customer/Tech services treat it's communities. To explain, I have recently moved over to I.D. and upon transferring, found myself connected. I submitted a PAC request and transferred my number over into an eSim, and an issue with the provisioning then occured.Since then, it's been absolute torture. Their accessibility helpline to support those with cognitive disabilities had in some cases a 35 minute wait. This is excruciating for somebody with my condition as I would keep forgetting key details, information, or simply find something else to do which meant I'd missed it when a handler finally picked up. When I got through, the handler, who was already provided with key information, didn't listen to any of the steps that I'd already confirmed I'd taken online - and provided them with specifics on what my device was doing, and telling them simply that the eSim would need reporivisoning as this was not

Just switched to ID but want to keep my number I wasn't able to do this when I set up the switch 

I placed and order on id in good faith on 24 January for a new phone contract. Part of the deal included both a trade in and a further trade in promotion. I'm now coming up on 6 weeks since placing the order and still haven't received the trade in and promotion. I waited 3 weeks, repeatedly emailing the so called trade-in help email for a returns package which never came. I then sent the trade in phone tracked and recorded which they've now had doe two weeks. Although they have finally acknowledged receipt of my trade in phone I am still waiting payment. There is no communication from them unless chased and I suspect that an AI bot is responding to the emails. I'm now looking to escalate this to id and if necessary to the communications ombudsman. The delays and lack of communication is beyond unreasonable. Is this experience common and is it getting resolved ? I cannot understand what id stands to gain from this appalling customer service . 

My sister has an ID Mobile contract in our mum’s name. A few months ago she broke her phone and decided to take out a contract in her own name, and keep using her old SIM. That contract is running out in a couple weeks and she’d like to keep using her preferred number. I work for another telecom provider, and they’re able to do a number transfer between two contracts (albeit this would also be change of ownership). Is this possible with ID mobile? If it isn’t possible, would she be able to port out her number to another provider (PAYG/1-m rolling contract) then port in onto the second contract? Thank you!

Today I’ve moved to a sim only IDMobile deal and opted for an eSIM.  During activation of my eSIM I realised I was issued a new number, however I want to keep my old number.  What do I need to do to ensure I keep my old number?

I recently moved over to ID and transferred my number over. I still am unable to add my old number to the iMessage app. 

My ID App has not worked for weeks. I tried re-starting, looging out and back in, deleting and re-installing.  Contacted ID via chat and after a very long time waiting was asked to delete my iphone network settings.  That didnt work eiter.  Deleted the app and left it several weeks.  I have just re-installed and same problem.  There is no error message.  I can log in but it then just hangs on the first screet with wheel spinning round continuously.

Recently ported over to ID, i can’t get my imessage and facetime to activate, any ideas? i have tried all the suggestions on the ID page here, reset network settings, turned imessage off/on facetime off/on etc etc, it’s just saying my number cannot be used for imessage and facetime as i need a sim associated with an apple device for my number….!  Please HELP! 

Hi,I’ve tried all the guidance to get iMessage & Facetime working since switching to ID & porting my old number but nothing works.iPhone 17 pro max with latest iOS  Getting fed up of having to keep resetting phone  but even after full reset and entering my number in mobile service, it's not working. Some issue with port in. Please fix.Already tried with a new esim and that too didn’t helped.

Hi I've just activated my new eSim but I noticed I gave a duff6phone number now. I wanted to keep my old number I have a PAC number 

Why am I paying you when my data doesn't work, why did I pay 50 pounds? 

I cannot receive most text messages and some calls to my number. My data does not work for this number, but a previous esim that was used on this account. 

I have a Redmi note 15. An esim iD. It's connected and the esim is working (it is currently the secondary SIM with the old provider O2 in the primary slot). Since I received the SIM the WiFi calling has been greyed out. Can anyone help?

I need to request a new eSIM but my phone was stolen so I can’t receive the activation text message! I haven’t received the activation email either but I had 2 id mobile lines, is it possible to send the eSIM activation text message to my other number??

I was in the process of trying to get my phone to send text messages and now I’ve deleted my eSIM. How can I get it back onto my phone? 

My phone was working fine for 2 months on an eSIM. I tried to transfer this to a new phone however the eSIM would never activate or get service. I then tried to go back to the old phone with a new eSIM, and after multiple attempts this also failed. I then tried to do this with 2 physical SIM cards, and still no service. I have been on the live chat and phone and in to Currys stores multiple times (too many time to count now) and have been fobbed off by multiple different excuses - the issue is my phone, the issue is with the SIM card, the issue is there is maintenance in your area. The list goes on. I am now at the end of tether with this, and despite receiving no signal, am unable to leave without incurring penalty….

I have just changed phones, how do I get my e sim to transfer over?

Hello , my order number is [ORDER NUMBER]. I order a i phone 17 pro max in id mobile . But  mistakely put worng email adress . Could you please cheek is it still my order gone through. Thank you 

I deleted my eSIM and am trying to request a new one.  However the app says it will send me a one time passcode - but I not receiving it - presumably as I have no text.  Help!

I switched yesterday and kept my old number with a pac code but my number isn’t working and nobody can call or text me

Hi there, I’ve seen a few threads about switching from the iDMobile eSIM to iDMobile physical SIM, but can’t find one telling me how to go about doing it the other way round (or even if it’s possible).I dropped my new phone two days after getting it and now the phone can’t find the physical SIMs. (Tried everything from rebooting, re-installing the SIMs and resetting network settings.) So I’m hoping switching to eSIM will mean I don’t need to buy yet another new phone!Thanks a lot for any help!Neil

Hi I have placed my new sim into my new phone however the new phone is on the temporary number still. Can I have help porting it over now as I believe that when I bought the phone i accidentally asked it to port over at a later date.

Can anyone tell me how to contact ID mobile to let them know that the new sim isn’t working.  When I try to login to the App it says it will send a verification code to the mobile number but the number isn’t working as the sim isn’t working.  I can’t get any info on how to get a new sim???  The contact box doesn’t show when I try typing a message