RESOLVED - Some customers are experiencing issues making and receiving calls
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How do you unlock phone from ID when the contract ends. I want to trade phone in…
Hello all. I'll try and keep it short as this has been covered before. As the title says, since switching to ID I've been unable to receive OTP's/verification codes. Frustrating for a few reasons, but mainly because i can no longer access online banking through any apps. I've tried every online troubleshooter, no joy. They're all the same to be fair. I can send and receive sms messages without problem. I've raised this with ID through the live chat. I feel like I'm talking to a bot rather than an agent most of the time. Their rep seems to precede them. The problem has apparently been raised with the elusive technical team, but after having spent the last 4 months being asked repeatedly to wait 24-48 hours for feedback, which never comes, I thought I'd see if it would be quickly to get a solution here. Cheers.
My phone has suddenly stopped service. can still message and make calls with WIFI but no iD service at all. i have reset all networks, manually tried to connect, repowered phone. Sim is not working in a different phone either. What next? How can i see if my account has been blocked?
Hi all I've just joined id network I was a bit dubious after reading the bad network reviews but to my surprise I get a better signal than I do with another well known network ! But my question is how long do I get to change my old number to id network is there a time limit to get a pac code from my old network to give to id network ?
My hated pixel 7 is finally dead. Not a warranty job.2 months left on ID contract. Happy to pay.Can I start a new ID mobile contract with new plan and phone and move my number to it from the old contract while the old one is still active?How would I do this please? Many thanks
Been getting this message all evening on my phone (sorry your service does not allow access to this number) any idea what is wrong as everything else works just won’t allow me to make a call.
I had to wait nearly 2 weeks for my sim to be activated after it being passed on the the technical team. I have got service shown on it but can't make calls, texts do work. It says service does not allow access to this number. It will not give me 4 or 5g data either, only H+ even though we have full 5g signal on other ID Sims.
Hello.I have been with Id mobile for a year on a sim only 12 month contract. I recently got a new sim only deal through moneysavingexpert.com which isn’t a direct upgrade through iD. I need to transfer my phone number to my new iD sim. my question is.. is it just a case of requesting a PAC from my old iD sim and sending it to iD from my new iD sim?
I live in an area with very poor mobile reception, and so depend on wifi calling, but it just doesn’t work. There is no sign of a signal or dialling, when I select a number to call, then after about 30-40 seconds it gives me an error ‘Call Failed’. When anyone rings me at home, their call goes straight to Answer-Phone. I’ve read through the similar topics here and tried a lot of things, but still no luck!I have an Apple iPhone 14 Pro Max running the latest ios18.2.I have:Made sure WiFi calling is selected, that I have three ‘bars’ (and the phone mentions that it’s using ‘ID Wi\Fi Call’)made sure there are no VPNs set-up, or even profiles being availablereset network settingsmade sure that my phone number is listed under ‘Settings/Phone/My Number’Totally erased all the data from the phone and restarted from Factory settingsHad Apple diagnose that there are no hardware faults with the iPhoneAny other ideas would be very gratefully received, please! Thanks...
When I send a text and the recipient has their phone switched off it is sometimes taking several hours after their phone is switched back on for the message to arrive
I have been getting this issue for a couple of days on and off but today it has happening on every phone callI have tried 0800, 01235, 03456, 07896 all ahve the same issueI have tried rebooting my phone, checking for and updating any outstanding software on the phone. All is uptodate and freshly rebooted issue still happening.
Hi I am not able to progress on the pac code page, it says something went wrong please help thanks
Just for 1st time trying to log in to the app.. first question ... Phone I.D number...it's refusing phone number ..so I'm stuck ...any suggestions please
New sim not working
My account got Hacked 27 December 2024My Account got deactivated - Without my knowledge Ordered a Sim card 27 December 2024 - Said to have existing phone issued with the SIM card7 January “Your SIM has left our warehouse and is on its way to you by Royal Mail first class delivery. This can take 2-3 working days, so it should be with you very soon”9 January Still no sim card - I Cannot not make any calls stillReally not happy with Customer service - No one has help me revolve this BIG ISSUE Three times now have been ordered Still no sim cardUnable to a a PAC code? Can anyone at iDMobile help me out?????
I have a contract with ID mobile today since around 4’oclock I’ve been unable to call out I was on the phone and it cut out I then started receiving the user busy message and then soon after, after calling a few times and it saying user busy I got the “sorry your service doesn’t allow calls to this number” all numbers I ring everyday but for some reason it hasn’t allowed me to ring out at all since four o clock my data and texts are all working just not calls
I'm struggling to use any features of the phone internet when inside a building videos won't play i can't search for anything and when making calls it's all crackerly and cuts out
Hello.I have an ID contract with a Google pixel 8. The phone is 10 months old and the display has started not to work. The phone is still under warranty.I have contacted ID several times and they have not be able to help. Their chat and complaints team are useless.I have been forced to stop the direct debit and pursue legal actions.Avoid this company. It is a scam.
