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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

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1057 Topics
martinmspeirs
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martinmspeirsNew
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posted in Your Phone & SIM.
Security & Control: Nothing Phone (2)

I have some strange activity on phone with battery,  Data & WiFi usage1: Extremely high usage2: APPs that should be disabled still bleeding me dry3: Battery drains fast & extremely slow to replenish4: Work accounts, Captive portal, many Overlays, Random DNS5: WiFi connects to Data, even when all disabled and many miles from home6: In Data, I add name and it then applies the last 4* digits of my phone number (E.G. IssuesForMe 2884) and I can't remove the 2884.  Google tells me this is some config setup to do with WiFi / Network accounts...  I am lost with all this but someone is at it and resetting phone daily etc.  losing photos etc.  could be flatmate as WiFi etc all in open space  Any help appreciated   

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N
iD Mobile Employee
C
Community Member
CarolWoCommunity Member
asked in Your Phone & SIM.
Problem with number change

Morning!I’ve recently joined ID and asked to retain my old number. This has been successful but my IPhone settings still say that my number is the one that was originally issued by ID.  Does anyone know how to change this?  I’ve rebooted at least 10 times to no avail!TIA

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Siân
iD Mobile Employee
R
Community Member
RilzB12Community Member
asked in Your Phone & SIM.
keep same sim

Hi I have just took out a contract with id is it possible to keep my old number ? If so how do I do this ? 

463
Siân
iD Mobile Employee
L
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lynnwiltshire2705New
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asked in Your Phone & SIM.
New Physical SiM Not Working

My son lost his phone and we got a new one and picked up a new sim from Currys, registered the sim on the account under plan, but it isn’t working?

343
Siân
iD Mobile Employee
Dean Sutherland
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Dean SutherlandNew
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asked in Your Phone & SIM.
sim wont activate

Hi guys been stuck for 2 days now  I stupidly dropped my original sim and couldn’t find it , so then requested a replacement online which suggested a visit curry’s to get one. In the meantime I tried to get the eSIM but it would not deliver to my email and when it did I had around 5 eSIM requests come through to my email.  Tried to activate an eSIM but always failed to activate.  went to Meadowhall yesterday into curry’s and got a replacement sim and tried to activate it but keeps saying that the sim is activated already. Went back into curry’s and explained so they gave me another sim. Still the same saying already registered. This is all through the app trying to register it.  I went in live chat last night and they said I needed to wait 1 hour as the eSIM had activated even though it suggested it had t in my iPhone. I have deleted all eSIM from my phone and reset network settings. So waited over an hour and re tried to activate physical sim and it’s still saying it’s been activated,

253
Tyler
iD Mobile Employee
S
Community Member
SpartartCommunity Member
asked in Your Phone & SIM.
problem with sim

Last night my SIM stopped allowing calls and or receiving

121
Tyler
iD Mobile Employee
Z
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Zain afzalNew
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posted in Your Phone & SIM.
sim dilvery

Hoya I got my parcel of mobile phone iPhone 16 and my bill of every month is 35 something including 25 GB internet sms or calls as well but in my parcel I couldn’t get sim card

203
Tyler
iD Mobile Employee
G
Community Member
Gillian ArthurCommunity Member
asked in Your Phone & SIM.
need to speak to some one

i need to activate my replacement sim but I haven't set up the app yet and I cannot receive texts or calls with my old sim so I need to speak to someone  

642
Tyler
iD Mobile Employee
TonyPayne
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TonyPayneNew
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asked in Your Phone & SIM.
Is it possible to sign in without the SIM active?

I have been going round in circles for hours and am hoping that I can enable my wife to sign in online to check her texts.She ordered her IDMobile SIM last week and activated the switch, but the SIM only arrived today and EE has already closed her account (via IDMobile I assume).So she can’t receive SMS on the old or new SIM which is really frustrating.I have managed to unock the network from EE and have a code, but when I put the IDMobile SIM in the phone, it says the unlock code is invalid (Your phone isn’t allowed to use this SIM card). I am hoping this is just because the EE unlock hasn’t completed.Trying to sign her into IDMobile on the browser or via the IDMobile app, it hasn’t got her phone number, but when I try to add it, it sends her a text, which of course she can’t receive!Any tips please, because I:would like to know if the reason why the SIM can’t be used is because the phone isn’t unlocked yet or another error would like to be able to sign into IDMobile as she is awaitin

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Tyler
iD Mobile Employee
Ashton Blair
Community Member
Ashton BlairCommunity Member
asked in Your Phone & SIM.
Number not transferring over

I recently changed from o2 to ID and took my old number with me. The number has been disconnected from o2 for over 24 hours but still isn’t working with ID. I can’t access live chat, can’t find a phone number to call and every piece of information I can find on this site is absolutely useless! I cannot receive calls or text messages and can’t even set up and ID account as it says my details do not match your records. This is a really horrible first time experience with a new network because it’s actually impossible to get some bloody help!  

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Tom
iD Mobile Employee
Edwardo Bobjim
Community Member
Edwardo BobjimCommunity Member
asked in Your Phone & SIM.
old sim and new sim

Hi,  I had a 12 month contract that is due to expire. I found a deal with myid and have been sent a new sim.  1) Will my number be carried over 2) will the old contract end 3) When will the new contract start for the new sim 4) How do I activate the new sim  Thank you!!!!

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Tom
iD Mobile Employee
Sophie Timmis
Community Member
Sophie TimmisCommunity Member
posted in Your Phone & SIM.
sim

hi, i got a new phone and sim yesterday , my sim wont activate 

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Tom
iD Mobile Employee
T
Community Member
tonymarechalCommunity Member
asked in Your Phone & SIM.
number transfer

How do I transfer my old phone number to the new SIM? I've got the PAC code.

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Tom
iD Mobile Employee
0
Active Contributor
0xe9Active Contributor
asked in Your Phone & SIM.
Call forwarding/Call divert is not working?

Hello,I did some research on iD mobile, and read here, here and here that call forwarding/divert is supported. So I signed up today! However, I cannot get call forwarding to work at all.I am using a Google Pixel 6a, with this month’s software update. I am using an iD mobile eSim. WiFi calling is working, and I have setup voicemail. I can make and receive calls OK, and get 4G/LTE coverage at my location.I’m trying to enable call divert by:Opening the android dialer (phone icon). Opening Call forwarding menu ( Menu icon > Settings > Calling accounts > iDmobile > Call forwarding. The phone briefly shows “Reading settings...” and then shows a forwarding number for ‘Always forward’, ‘When busy’, ‘When unanswered’ and ‘When unreachable’. The number shown ends in 123 (voicemail?) for all options except ‘Always forward’, which shows as ‘off’. I select ‘Always forward’ and enter a phone number (a UK mobile number in the format +44xxxxxxxxxx) and select ‘Turn on’. The phone shows “Re

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Tom
iD Mobile Employee
Sharon Robertson
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Sharon RobertsonNew
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asked in Your Phone & SIM.
phone not charging all the time

My phone is a s24 got it online from I'd it does not charge all the time . When under 15 percent it won't charge i have used cable I got it is inconsistent.  I have used other cables . 

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Siân
iD Mobile Employee
2
Community Member
29NoahCommunity Member
posted in Your Phone & SIM.
phone doesnt charge

The phone I have bought from you is not charging anymore. I had an issue with this after a few days of buying the phone and fixed this. The issue had now come back again. It is not the chargers as they work on my brothers phone (same model iPhone). I am not going in to my local curry’s as I will have to be paying for a repair when it is not something that I have caused to be repaired. This is clearly an issue that happens often with idmobile as there is other questions/ reviews stating this. Can I have an exchange phone

1194
Tyler
iD Mobile Employee
Sharon Robertson
New
 Contributor
Sharon RobertsonNew
 Contributor
asked in Your Phone & SIM.
phone charging

Phone does not charge properly ..it's a s24 tried different cables 

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Tyler
iD Mobile Employee
Josie T
Community Member
Josie TCommunity Member
posted in Your Phone & SIM.
switch

Hi, I am stuck!! I requested a pac code to move over to ID mobile, I can’t remember if I submitted this when I placed order but anyway my number switched the following day from setting phone up.  The issue is that when I am trying to login to ID mobile app it is not registering my number from previous network but does recognise new mobile number issued by ID mobile??  I have contacted my previous provider to ask whether the pac code has been used and they can only tell me it was issued!  I don’t understand how I am using ID mobile network in my new phone with my old number if it has not been ported over.  I am concerned that my contract with previous provider will continue to run until they get notification that OAC code has been used.  

1107
Siân
iD Mobile Employee
Mark47
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Mark47New
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asked in Your Phone & SIM.
keep existing number

Hi, I've been I'd sim only customer with yourself last 9 yrs out of contract. I wanted to go with mobile.co.uk to take out unlimited usage for another 2yrs but will I be able to keep my existing number, it says on they're website to click here for existing customer sim upgrades so will my phone number be retained. Because what I've read is if I go with anyone else other than upgrading through this site that I will loose my number, and they're saying I would have to go to another network for a month then come back to I'd with a different email address to keep my existing number and set it back up again. Seems so confusing just to keep my existing number with the same network. Thanks  

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Siân
iD Mobile Employee
B
Community Member
BatmomCommunity Member
asked in Your Phone & SIM.
Do ID Mobile cover an iphone 7

Hi everyone So my mum is currently on an iPhone 7 with Tesco under 3G, do ID mobile still allow 3G or is my mum gonna be forced to upgrade?

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Siân
iD Mobile Employee
shakeelawan796
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shakeelawan796New
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asked in Your Phone & SIM.
convert esim to physical sim

hi I order mobile Google pixel9a I received but I didn't received my physical sim that reference number.  i need physical sim please send me physical sim

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Siân
iD Mobile Employee
N
Community Member
NahlaCommunity Member
asked in Your Phone & SIM.
Transfering eSIM to another iPhone using Apple’s built in feature

Hi, I noticed that Apple offers a built-in feature to transfer eSIMs between iPhones using Bluetooth (Transfer from Nearby iPhone). I was wondering — does iD Mobile support this type of eSIM transfer between devices, or would I always need to request a new QR code if I want to move my eSIM to another iPhone? Just asking to know what the process should be in future and it would be very helpful for me. Thanks!

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Tyler
iD Mobile Employee
A
Community Member
Adrian SCommunity Member
asked in Your Phone & SIM.
Activation Sim card

I wish to activate my new sim card

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Tyler
iD Mobile Employee
S
New
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siliiseNew
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asked in Your Phone & SIM.
UNABLE TO MAKE CALLS

what the hell this is is 2 nd day i am unable to call anyone! 

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Siân
iD Mobile Employee
O
Community Member
ordinarypunterCommunity Member
asked in Your Phone & SIM.
new sim card arrived in post

Hi. A new SIM card arrived in the post this morning. I didn’t ask for one and I was just wondering why and do I need to do anything with it?

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Siân
iD Mobile Employee
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