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Community Member
May 18, 2026
Question

tranfer to new phone

  • May 18, 2026
  • 6 replies
  • 46 views

Need new eSIM

    6 replies

    iD Mobile Employee
    May 18, 2026

    Hi ​@Weeharry2015,

     

    Thank you for your message.

     

    Kindly note you can request an eSIM on the App by navigating to the Plan menu, tapping SIM & Phone Management (or Your SIM/eSIM), and selecting Request a replacement SIM/eSIM. Choose Get a replacement eSIM, confirm your email, and iD Mobile will send you a QR code to download and install.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 18, 2026

    I received my SIM card today but it's not working because there's no network and the card isn't working so I can't log in. Please help

    iD Mobile Employee
    May 18, 2026

    Thank you for letting us know, and I’m really sorry to hear that your SIM has no network.

    It’s possible that the SIM is not yet fully activated, and we’d like to look into this further for you.

    However, we’ll need to take a closer look at your account in private. I’ve sent you a private message so we can help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’, or use this link: https://community.idmobile.co.uk/inbox/overview

    We’ll speak to you there.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 18, 2026

    No have privath message

    New Contributor
    May 18, 2026

    What do I need to do to make my card work?

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 18, 2026

    Hi ​@Jozsef28

     

    Please check again. 

     

    Owethu