sim not recognised | iD Mobile Community
Skip to main content
Question

sim not recognised

  • January 18, 2026
  • 1 reply
  • 7 views

My daughter is in Thailamd. She bought a sim card to use there but when she puts her Id mobile sim back in it is saying no sim card . Help please as she needs to access her banking 

1 reply

Owethu M
iD Mobile Employee
Forum|alt.badge.img+3
  • iD Mobile Employee
  • January 18, 2026

Hi ​@Irishang 

 

Thank you for reaching out. I do apologise that your daughter does not have access to the SIM. The SIM is most likely damaged which is why it is not showing. What I can advise is that the account holder should contact live chat and request for eSIM. Live Chat Support | iD Mobile Network

-Owethu