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Community Member
January 18, 2026
Question

sim not recognised

  • January 18, 2026
  • 1 reply
  • 29 views

My daughter is in Thailamd. She bought a sim card to use there but when she puts her Id mobile sim back in it is saying no sim card . Help please as she needs to access her banking 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    January 18, 2026

    Hi ​@Irishang 

     

    Thank you for reaching out. I do apologise that your daughter does not have access to the SIM. The SIM is most likely damaged which is why it is not showing. What I can advise is that the account holder should contact live chat and request for eSIM. Live Chat Support | iD Mobile Network

    -Owethu