Nearly 3 weeks after porting my number I still can’t use RCS chats. It is showing my new number but the status is stuck in “Setting up...” I believe the problem may be due to the fact that the number is still linked by Google to my old EE SIM, even though it is no longer provisioned. I have an iD e-SIM, so for a period before porting I had both SIMs working, and during that time RCS chats moved to my temporary iD number. I have since successfully got RCS to forget that number but now it doesn’t work at all. (RCS Chats does connect if I re-enable my old SIM, but that is no good since, as I said, that SIM is no longer provisioned.)I have tried every suggestion I can find, including:Clearing cache and storage for Carrier Services and App, including turning WiFi and mobile data off and on in various orders Disabling RCS chat through the Google website Uninstalling updates to Messages app Just waiting for several days Etc.Any more suggestions? Do I need a new SIM?

Hi @henderjdI’d recommend trying to leave it off for a few days or even as @andewhitesays a few weeks if necessary.RCS can get a little confused if it’s turned on and there’s a number transfer in progress.Tom

I waited two weeks without turning on RCS and it is now working! (I did need to do one final clearance of storage and cache first.) Thanks for your help.

RCS Chats stuck in "Setting up" 3 weeks after porting number

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