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sim never arrived

  • June 2, 2025
  • 3 replies
  • 44 views
C
New Contributor

My SIM card has never arrived and I can’t contact anyone to get it sent? 

Best answer by andewhite

If you’re nearby a Currys store ​@Charli, you can get a replacement iD SIM for your iD account from the store. 

Otherwise have an online web chat with iD customer service to get a replacement in the post.

 

    3 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • June 2, 2025

    If you’re nearby a Currys store ​@Charli, you can get a replacement iD SIM for your iD account from the store. 

    Otherwise have an online web chat with iD customer service to get a replacement in the post.

     

    Forum member (non-iD).
    C
    New Contributor
    • Charli
    • Author
    • New Contributor
    • June 2, 2025

    Oh brilliant thank you I will pop to curry’s today 

      Siân W
      iD Mobile Employee
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      • Siân W
      • iD Mobile Employee
      • June 2, 2025

      Sorry to hear this ​@Charli 

      Yes you can pick one up in any Currys store, or we can arrange to send one in the post if you like?

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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