Skip to main content

I don’t think my esim is working properly

L
Community Member

I switched my phone in January and I thought it was just because I lived in the countryside but my 4G coverage is terrible and I don’t get 5G at all. I’m wondering if something went wrong in the switch over because I’m still getting messages from O2 saying that my bill is ready to view even though I cancelled the direct debit etc so I don’t pay anything. I also couldn’t make any phone calls so I definitely think there is something wrong in the set up of the esim

    2 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1218 replies
    • June 8, 2025

    What is your postcode and what handset are you using 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+13
    • Siân W
    • iD Mobile Employee
    • 1420 replies
    • June 8, 2025

    Hi ​@lauzc14 What is your postcode and what handset are you using? Additionally, I would double check with O2 that you don’t owe anything further, there may be an amount owed which is why they are contacting you?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement