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I don’t think my esim is working properly

L
Community Member

I switched my phone in January and I thought it was just because I lived in the countryside but my 4G coverage is terrible and I don’t get 5G at all. I’m wondering if something went wrong in the switch over because I’m still getting messages from O2 saying that my bill is ready to view even though I cancelled the direct debit etc so I don’t pay anything. I also couldn’t make any phone calls so I definitely think there is something wrong in the set up of the esim

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1213 replies
    • June 8, 2025

    What is your postcode and what handset are you using 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • June 8, 2025

    Hi ​@lauzc14 What is your postcode and what handset are you using? Additionally, I would double check with O2 that you don’t owe anything further, there may be an amount owed which is why they are contacting you?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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