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Question

updating iPhone configuration after Phone Number Switch

P
Community Member

Hi All,

I have switched to iD Mobile and ported my number.  All has gone well for me.  However one thing in the iPhone settings, under mobile service it still lists the temporary phone number iD Mobile gave me on signup it has not switched to the number I ported.  It appears you can manually change the number but the save does not work.  I have restarted the phone but nothing seems to work.  Any ideas?

many thanks,

Paul

    2 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1207 replies
    • June 1, 2025

    Try resetting your network settings. That should fix it. You will lose all stored WiFi passwords though which is a bit of a pain. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2215 replies
    • June 2, 2025

    Hi ​@paulieg 

     

    Thank you for getting in touch. 

    We are sorry to hear you have been experiencing some issues since porting your number and apologise for the delay in response. 

     

    Are you still having the issue? If so, can you please go to Settings - Apps - Phone - My Number and manually change the number?

     

    Thanks, 

     

    Natalie 

    Reply.


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