Hello @Joek 

Welcome and thanks for posting .

I am afraid there isn’t an option to remove the voicemail message as this is required in order to use the service. 

Further information regarding the voicemail service can be found here. 

Thanks, 

Nat 

Hi @Natalie W, why is that so?

All other providers have a generic greeting. Why don't ID?

Hi @Joek 

Unfortunately we wouldn’t have a specific answer as to why, only that we don’t, sorry.

Tom

This is highly disappointing and will definitely impact my decision when it comes to contract renewals. 

Hey there @Joek, we appreciate your feedback and apologise this is the case.

Thanks,

Tyler

It's bizarre, on other networks you can decide whether to personalise your greeting or not.. 

I'm just turning off my voicemail.. job done. ID mobile done.. 

This is ridiculous. There are various reasons why someone wouldn't want their mailbox set up like this.

Please would someone do me a favour? I'd like to know the wording of whatever message is played to people when they get through to voicemail, so that I can decide what exactly to record for my 'name' and my message. I don't wish to give my name, so if I could get the format of what people hear I could decide what I can record in place of my name and a message such that it still makes some sense.

So, what words do iD Mobile place around our 'name' and our personal message?

(Wouldn't have to ask this if iD Mobile didn't have such a restrictive system or if they allowed the name to be altered)

IDMobile / 3Mobile, if you need a user recording of e.g. Mailbox Name you MUST allow re-recording somehow for editing.  Is my reading of this all, that it’s not possible to change??  I recorded a “mailbox name” in my own voice, which was my firstname followed by “mail box”.  It didn’t sound right, so went in to re-record it…  guess what?  “This option is not available”.  So now it seems I’m stuck with an incorrect, boring voice mailbox name, which i can’t change… Suboptimal to say the least.  😑  

Hey there ​@andyrox, you should be able to re-record if you wish. To re-record your iD Mobile voicemail greeting, dial 123 from your iD Mobile phone and follow the prompts in the automated menu to record a new personal greeting. 

Thanks,

Tyler