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Can't remove personalised voicemail greeting

  • October 31, 2024
  • 7 replies
  • 186 views

  • New
 Contributor
  • 3 replies

In order to access voicemail, i was forced to set up a personalised greeting. When i didn't want to. 

 

None of the options in the voicemail settings suggest im able to change it to something generic. Why not?

 

How do i get rid of the personalised greeting?

Best answer by Tom

Hi @Joek 

 

Unfortunately we wouldn’t have a specific answer as to why, only that we don’t, sorry.

 

Tom

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7 replies

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  • iD Mobile Employee
  • 1871 replies
  • November 1, 2024

Hello @Joek 

 

Welcome and thanks for posting .

 

I am afraid there isn’t an option to remove the voicemail message as this is required in order to use the service. 

Further information regarding the voicemail service can be found here

Thanks, 

 

Nat 


  • Author
  • New
 Contributor
  • 3 replies
  • November 5, 2024

Hi @Natalie W, why is that so?

 

All other providers have a generic greeting. Why don't ID?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7894 replies
  • Answer
  • November 6, 2024

Hi @Joek 

 

Unfortunately we wouldn’t have a specific answer as to why, only that we don’t, sorry.

 

Tom


  • Author
  • New
 Contributor
  • 3 replies
  • November 6, 2024

This is highly disappointing and will definitely impact my decision when it comes to contract renewals. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2974 replies
  • November 6, 2024

Hey there @Joek, we appreciate your feedback and apologise this is the case.

 

Thanks,

Tyler


  • Active Contributor
  • 16 replies
  • February 1, 2025
Joek wrote:

In order to access voicemail, i was forced to set up a personalised greeting. When i didn't want to. 

 

None of the options in the voicemail settings suggest im able to change it to something generic. Why not?

 

How do i get rid of the personalised greeting?

 

It's bizarre, on other networks you can decide whether to personalise your greeting or not.. 


  • Active Contributor
  • 16 replies
  • February 1, 2025

I'm just turning off my voicemail.. job done. ID mobile done..