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HELP FROM ID NEEDED NEW CONTRACT BUT NO SIM SENT WITH PHONE

LauraF220494
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Hi, I have taken out a new contract and the phone has been received but no SIM card has been posted out to me. I am unable to make an ID account online due to not have the sim to be able to add the number to the online account. 
 

ID please contact me ASAP to resolve as I need a SIM to use my new phone contract I am paying for! Not a good start to using ID after switching from another provider I’ve used for years! 
 

Thanks, 

 

Laura

Best answer by Siân

OK ​@LauraF220494 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

Also, you can find the steps for activating a SIM here - How do I activate my new SIM or eSIM? | iD Mobile Community

We’ll see you there.
 

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    3 replies

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1323 replies
    • June 2, 2025

    Hi ​@LauraF220494  sorry to hear this.

    Have you fully checked the packaging, I have known the SIM cards to get stuck in the bottom of the packaging.

    Please let us know how you get on. If it isn’t there, we can send a replacement out, or you can collect one in any Currys store.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    LauraF220494
    New
 Contributor
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    • LauraF220494
    • Author
    • New
 Contributor
    • 1 reply
    • June 2, 2025

    Hi,

     

    I have triple checked and no sign of a sim, please send a replacement asap. 
     

    Will this need activating as if so, unsure how I will do this when my account online isn’t active yet as I don’t have the sim to be able to validate the number with the SMS Code.

     

    Thanks

     

    Laura

    Siân
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Siân
    • iD Mobile Employee
    • 1323 replies
    • Answer
    • June 2, 2025

    OK ​@LauraF220494 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    Also, you can find the steps for activating a SIM here - How do I activate my new SIM or eSIM? | iD Mobile Community

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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