Can someone help me, it's urgent.
I received a new phone yesterday, and at the Currys store I requested to transfer my old number to the new iD SIM. They completed the process and informed me that the number would be transferred by 8 a.m. the next day.
Everything seemed fine — this morning at 8 a.m., my new phone started showing my old number. When I make calls from the new phone (using only the new iD SIM), people see my old number, so that part looks OK.
But here's the problem: no one can call me. When someone tries to call my number, the call goes to my old phone with the old SIM — the one I transferred the number from. And if I turn off the old phone, callers hear a message like “phone is switched off” or similar.
So what should I do?
My new iD SIM shows the correct (old) number and can make calls, but I can’t receive any. I’ve already tried restarting the phone, switching it off, resetting the network settings, and toggling airplane mode — but the issue is still there.
Please help, I really need to fix this urgently.
