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Question

Taking out a new contract as an existing sim only customer

  • June 5, 2025
  • 1 reply
  • 47 views
C
Community Member

Hi,

 

I have found a deal for a new contract I am interested in. It’s for an ID Mobile contract, but sold via a 3rd party website.

I am on an existing, rolling 1 monthly, SIM only deal with ID Mobile. I’d like to port my number across to this new contract.

Have requested a PAC code but, when trying to enter it when purchasing the new contract, I receive the message 

“It looks like you want to switch your number on the network you already use.You can’t use a PAC code on a network you already use. Consider upgrading your tariff or contact your network directly to discuss.”

 

What is the best way to proceed with this so I keep my number but ‘switch’ over to this new plan?

    1 reply

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1323 replies
    • June 5, 2025

    Hi ​@Coulter612  we are glad to hear you are wanting to stay with iD.

    Unfortunately, it isn't possible to move a number directly from one iD Mobile account to another iD Mobile account. We'd require a PAC code from another network to move a number to an account. In this case, you may be able to try the following triangle port method;

    1) Get a PAC code for the number you wish to keep.

    2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network. .

    3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.

    4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email.

    5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.

    6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account. https://switching.idmobile.co.uk

    Note; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.

     

    Alternatively, you could look into upgrading your SIM only plan, which would be much simpler. Thanks - Siân

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