my replacement sim was collected from curry's and will not activate in samsung s20 phone.It's sends a code which doesnt arrive because obviously I'm not connected... saying it may take a few minutes to arrive, meanwhile a timer starts counting with a 90 second cut off!I'm sick of the success! Message which appears no matter which way around I go.The live chat sent me down the same path, offering a method if inputting a sim code but again out of reach ending with success!!! We've sent you a code you cant receive…Yesterday had to put a payg sim in which worked without any messing, it just worked, well done EE!Today I put the ID sim on restarted phone and uninstall app etc still no joy. Same Success! Loop which I've seen 30 times now.I cant wait for Monday when I will bin this id garbage and join a proper network, I've paid a month already and not even connected its the worst experience ever.There's no need to have people jumping through hoops for simple matters.

Hi, thanks for responses.I ended up chatting to customer services and they activated the sim.I had used the how to activate link above fromanother thread, I had checked things out before ranting above. Sorry about that.I did get a code to my email eventually but on submitting it that came up with 'oops something went wrong' error.I believe it was due to the added complication of the sim being a replacement for a lost one and transferring my number, so it wasnt exactly a straightforward activation.That said there is definitely a glitch in the activation process, with the number of similar issues posted,it shouldn't send an sms to an unactivated sim with a short time limit and the reason why codes sent to emails consistently fail to apply needs to be ironed out.

Hey there @Andyd001, we’re sorry to hear that. Would you like us to activate your replacement SIM card for you Andy?Thanks,Tyler

replacement sim cant activate cant receive code etc

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