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replacement sim cant activate cant receive code etc

  • May 24, 2025
  • 5 replies
  • 178 views
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my replacement sim was collected from curry's and will not activate in samsung s20 phone.

It's sends a code which doesnt arrive because obviously I'm not connected... saying it may take a few minutes to arrive, meanwhile a timer starts counting with a 90 second cut off!

I'm sick of the success! Message which appears no matter which way around I go.

The live chat sent me down the same path, offering a method if inputting a sim code but again out of reach ending with success!!! We've sent you a code you cant receive…

Yesterday had to put a payg sim in which worked without any messing, it just worked, well done EE!

Today I put the ID sim on restarted phone and uninstall app etc still no joy. Same Success! Loop which I've seen 30 times now.

I cant wait for Monday when I will bin this id garbage and join a proper network, I've paid a month already and not even connected its the worst experience ever.

There's no need to have people jumping through hoops for simple matters.

 

Best answer by Andyd001

Hi, thanks for responses.

I ended up chatting to customer services and they activated the sim.

I had used the how to activate link above from another thread, I had checked things out before ranting above. Sorry about that.

I did get a code to my email eventually but on submitting it that came up with 'oops something went wrong' error.

I believe it was due to the added complication of the sim being a replacement for a lost one and transferring my number, so it wasnt exactly a straightforward activation.

That said there is definitely a glitch in the activation process, with the number of similar issues posted, it shouldn't send an sms to an unactivated sim with a short time limit and the reason why codes sent to emails consistently fail to apply needs to be ironed out.

    5 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • May 26, 2025

    Hey there ​@Andyd001, we’re sorry to hear that. Would you like us to activate your replacement SIM card for you Andy?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • May 26, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 27, 2025

    Hi ​@Andyd001  would you still like some help with this, or has the link kindly shared by ​@MZone  helped?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
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    • Andyd001
    • Author
    • New Contributor
    • Answer
    • June 1, 2025

    Hi, thanks for responses.

    I ended up chatting to customer services and they activated the sim.

    I had used the how to activate link above from another thread, I had checked things out before ranting above. Sorry about that.

    I did get a code to my email eventually but on submitting it that came up with 'oops something went wrong' error.

    I believe it was due to the added complication of the sim being a replacement for a lost one and transferring my number, so it wasnt exactly a straightforward activation.

    That said there is definitely a glitch in the activation process, with the number of similar issues posted, it shouldn't send an sms to an unactivated sim with a short time limit and the reason why codes sent to emails consistently fail to apply needs to be ironed out.

    Siân W
    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • June 2, 2025

    Thanks for your feedback ​@Andyd001 

    We’re glad you got it all sorted!

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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