says details are wrong when trying to use pac code | iD Mobile Community
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Answer

says details are wrong when trying to use pac code

  • July 20, 2024
  • 12 replies
  • 235 views

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Best answer by Tyler C

Hey there ​@Michael S, that indeed will be the issue. Have you received a “Welcome to iD” email at all?

 

Thanks,

Tyler

12 replies

  • New Contributor
  • July 20, 2024

Got the same problem, checked and double checked everything but won't accept it 


I also have the same probelm


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 31, 2024

Hi @TobyPatterson, @Toonnd & @Phill.blundell 

 

Does the transaction number you’re using begin with a 4?

 

Do you still require assistance with this?

 

Tom


  • New Contributor
  • July 31, 2024

A glitch in the matrix I think, went into Currys and the guy in there did it in seconds using the same details I'd been using, thanks anyway 👍🏻


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 7, 2024

Hi @Toonnd 

 

Glad to hear the team in store could help.

 

Tom


Michael S
New Contributor
  • New Contributor
  • May 12, 2025

Says there is a problem with the Pac code I am entering, reading the other comment, my recent from Mobiles. co.uk does not start with a 4


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • May 13, 2025

Hey there ​@Michael S, that indeed will be the issue. Have you received a “Welcome to iD” email at all?

 

Thanks,

Tyler


Michael S
New Contributor
  • New Contributor
  • May 13, 2025

Hi Tyler 

 

Yes, I realised I had another number on my Welcome email, all sorted now 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • May 13, 2025

We’re glad to hear! ​@Michael S

 

Thanks,

Tyler


Adrian Sinclair
New Contributor

I also have the same problem doing my puc code my welcome code begins with a 4 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • June 2, 2025

Good evening ​@Adrian Sinclair,

We’re currently experiencing a technical issue that means some customers may be unable to request or submit a PAC or STAC. For the latest updates, check out this page:

 


Adrian Sinclair
New Contributor

Thank you will try again in the morning