If your delivery is taking longer than expected, don’t panic. We can help you track it down.

Please check the section below that matches what you ordered to see your expected delivery time and troubleshooting steps.

We use DPD for all phone and accessory orders. If you order before 8pm (Mon-Thu), you will usually get free next-day delivery.

When should it arrive?

*Orders placed on weekends or Bank Holidays may take a little longer.

Still hasn't arrived?

1. Check for the dispatch email: Look for an email with the subject "Your order is on its way!". If you haven't got this yet, we are still processing your order.
2. Track the package: Your dispatch email will have a DPD tracking number. Track your delivery here. (Note: The sender might be listed as Currys, our parent company).
3. Check for a calling card: If you missed the driver, they should leave a card or update the tracking info. They will usually try again the next working day.
4. Check for service issues: Sometimes bad weather or local issues cause delays. Check DPD service updates.

SIM cards are sent via a Royal Mail tracked service. These usually fit through your letterbox and take 2-3 working days to arrive.

When should it arrive?

*Orders placed on weekends or Bank Holidays may take a little longer.

Still hasn't arrived?

1. Check for the dispatch email: Look for an email with the subject "Your order is on its way!".
2. Track the package: Use the tracking number from your email on the Royal Mail tracking site.
3. Check for a calling card: If it didn't fit through the letterbox, the postie might have left a card telling you how to collect it or book a redelivery.
4. Check for delays: Check Royal Mail service updates for any local disruptions.

eSIMs are digital, so they are sent directly to your email inbox. The timing depends on what plan you bought:

• SIM Only Deal: The QR code is sent shortly after your order is processed. (Late night orders might arrive the next morning).
• Pay Monthly Phone Plan: The QR code is sent via email after your phone has been dispatched.

Still hasn't arrived?

1. Check your Spam/Junk folder: It’s very common for these emails to get filtered.
2. Check your main inbox: Search for "iD Mobile" or "eSIM".

If you have checked the tracking and waited the expected time but still don't have your order, please contact us.

Please have your Transaction Number ready (found in your Order Confirmation email) so we can look into it quickly.