I opened a new account with ID Mobile last week and having checked the tracking number provided it would seem that the wonderfully inept Royal Mail has lost my Sim card somewhere at the opposite end of the country to where I live.

I have tried speaking to a person on the Live Chat but they couldn’t send a “Replacement“ because I couldn’t upload phot proof of who I am.  I didn’t need to do that when I opened the account so fail to see how it is relevant to get the sim card that I have never received sent out.  All they need to do is check the same tracking number to see that it has not been delivered.

All I want is my sim card before they start taking money from my account,  is that too much to ask.

I tried speaking to the complaints team as they were the only telephone number that I could find to complain about the customer service but they were equally unhelpful and could not send me a tracking number for my “replacement” sim.  Replacement would mean that I would have received on in the first place, which is in fact the crux of the issue.

WHERE IS MY SIM CARD???????