My new Sim has not arrived

Forum|Forum|6 months ago
February 24, 2026
5 replies
384 views

I opened a new account with ID Mobile last week and having checked the tracking number provided it would seem that the wonderfully inept Royal Mail has lost my Sim card somewhere at the opposite end of the country to where I live.

I have tried speaking to a person on the Live Chat but they couldn’t send a “Replacement“ because I couldn’t upload phot proof of who I am. I didn’t need to do that when I opened the account so fail to see how it is relevant to get the sim card that I have never received sent out. All they need to do is check the same tracking number to see that it has not been delivered.

All I want is my sim card before they start taking money from my account, is that too much to ask.

I tried speaking to the complaints team as they were the only telephone number that I could find to complain about the customer service but they were equally unhelpful and could not send me a tracking number for my “replacement” sim. Replacement would mean that I would have received on in the first place, which is in fact the crux of the issue.

WHERE IS MY SIM CARD???????

Best answer by Geluk

JUST HELP YOURSELF- pop into any CURRY’s store with photo id to get an instant SIM issued.

K

Kwanele Z

iD Mobile Employee

Hi @Frustrated New Customer ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Kwanele

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GelukAnswer

Silver Contributor

JUST HELP YOURSELF- pop into any CURRY’s store with photo id to get an instant SIM issued.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @Frustrated New Customer

If you do decide to go to currys, as mentioned by @Geluk, please be sure to take your passport or license for additional verification.

When you receive the SIM card, you must go online to activate it at www.idmobile.co.uk/yoursim or you can get in contact with us to active the sim.

Regards,

Gemma M

The iD Mobile Social Media Team

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E

Eglantina

New Contributor

Hi there,

I really regret to have purchased a sim card from you guys it’s been 8 days since I purchased and haven’t received it yet??

Gemma M

iD Mobile Employee

Hi @Eglantina,

I'm sorry to hear that, especially as you've now been waiting 8 days for your SIM card to arrive.

As we're unable to check order and delivery information from the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can investigate the order status and advise on the next steps.

https://www.idmobile.co.uk/live-chat

We apologise for the delay and the inconvenience this has caused, and hope the team can provide an update for you as soon as possible.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.