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when will i receive my order of my phone and sim

  • April 16, 2026
  • 1 reply
  • 9 views
F
Community Member

When will I receive my order 

the order number is [REMOVED]

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 16, 2026

    Hi ​@Fernanda Ferreira,

     

    Thanks for your message!

     

    Once your order has been accepted, delivery is usually next working day, depending on when the order was placed and approved.

     

    If your order includes a handset, you should receive an email from DPD with your delivery details and tracking information so you can keep an eye on its progress.

     

    If you haven’t received any updates or you’re still unsure, feel free to let us know and we’ll be more than happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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