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Question

Exchange Faulty/ Dangerous Plug

Hi how do I exchange a faulty plug which has a dangerous crackling when plugged in.I ordered over the phone as an accessory to my new phone.

the

Invoice details.

Date:

Customer No:

Transaction No:

[REMOVED]

18/05/2026

kind Regards

iD Mobile Employee

Hi @Bbhammer,

Thank you for your response.

If you purchased the item over the phone, you'll need to contact our Live Chat team so they can review the order details and advise further.

If they need to see your receipt, they'll be able to advise on how to provide it securely, as attachments can't be reviewed through the Community.

Regards,

Gemma M
The iD Mobile Social Media Team

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