No network coverage or data roaming

3 replies
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iPhone 16, IOS Version 26.6.2, Physical sim. I joined ID in February this year and ported across my number. I was getting network coverage until the end of September and I have never had any data roaming despite following the instructions. So, i’m only able to use my phone on the wifi.

Gemma M

iD Mobile Employee

Hi @hannah.wilson,

Thanks for getting in touch.

As you've mentioned that you haven't had any data roaming despite following the steps and are only able to use Wi-Fi, knowing your current location will help us point you in the right direction.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

blueberry77

Active Contributor

My problem with ID is so bad that I’ll take my complaint to the ombudsman to try to leave my two-year contract and switch providers. If other customers with the same issue do likewise, it will put pressure on iD Mobile to fix the problem or let them leave.

Gemma M

iD Mobile Employee

Hi @blueberry77,

I'm sorry to hear that you feel this way.

If you've already raised a complaint about the issue, the best thing to do now is wait for the Complaints Team to complete their investigation and get back to you with their findings. They'll be able to review everything that's been raised and advise on any next steps available.

We appreciate that this has been frustrating for you, and we're sorry that your experience hasn't met your expectations.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.