Community Member

Question

Phone Number Transfer Issues

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Hi,

Has anyone else had this issue and how did the solve it??

I got this phone from ID about 2 weeks ago. I kept my old number from O2 using a PAC Code. This transferred over fine.

Now when I’m texting people it is coming up as the number ID mobile gave me with the phone. They can’t text me on the number I’ve swapped to, it won’t deliver. However they can call me from it?

How do I rectify this?

switching

L

Lunathi M

iD Mobile Employee

Hi @HannahDryburgh

My apologies for the confusion, especially when calls work fine, but texts don’t. Don’t worry, this is actually a fairly common issue that can happen after a number transfer, and we can get it fixed.

When your number switches from another network (like O2) to iD Mobile, it’s normal for calls to update first while texts and iMessages can take a little longer to align with your transferred number. The phone itself may still be “remembering” your temporary iD Mobile number.

Please kindly follow the steps below

If you’re using an iPhone:

Go to Settings > Phone > My Number and make sure it shows your old (transferred) number, not the iD Mobile one.

If it doesn’t, tap it, edit the number manually, and restart your phone.

Then go to Settings > Messages and turn iMessage off, wait 30 seconds, then turn it back on.

Do the same for Settings > FaceTime — toggle it off and on again.

After restarting, send a test text from the Messages app to see if it now displays your correct number.

If you’re using Android:

Open Settings > About Phone > SIM Status and make sure your correct number is displayed.

If not, go to Settings > Connections > SIM Manager (or similar depending on your model), and manually update your mobile number.

Restart the phone, then send a test text.

Please kindly also check this link out: Why does the wrong number show when I make calls or texts? | iD Mobile Community

Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the opportunity to put things right for you.

-Luna

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H

heatherkstone

Active Contributor

Hi, I'm having this same issue. I have transferred my old number from Smarty mobile, WhatsApp is fine, and I seem to be getting phone calls ok, but when I text some of my contacts they say they are receiving it from the number that came with the phone and not my transferred number. I've tried the steps above but it all looks fine. It's been almost a week since my switch.

Lamiya C

iD Mobile Employee

Hi @heatherkstone ,

I completely understand how frustrating it must be to have your number switched but still see texts showing from the temporary number. Here are a few troubleshooting steps you can try:

For iPhone:

-Go to Settings > Messages > Send & Receive.
-Make sure your transferred number is selected under “You can be reached by iMessage at” and “Start new conversations from.”

For Android:

- Open Messages > Settings > Advanced > SIM card messages (or similar depending on your device).
- Ensure your correct number is set as the default for SMS.

Update your number in device settings

-On iPhone: Settings > Phone > My Number – update to your transferred number.
-On Android: Check SIM settings and update the number if needed.

Restart your device
-Sometimes a simple restart helps refresh the network settings.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

heatherkstone

Active Contributor

Hi @heatherkstone ,

I completely understand how frustrating it must be to have your number switched but still see texts showing from the temporary number. Here are a few troubleshooting steps you can try:

For iPhone:

-Go to Settings > Messages > Send & Receive.
-Make sure your transferred number is selected under “You can be reached by iMessage at” and “Start new conversations from.”

For Android:

- Open Messages > Settings > Advanced > SIM card messages (or similar depending on your device).
- Ensure your correct number is set as the default for SMS.

Update your number in device settings

-On iPhone: Settings > Phone > My Number – update to your transferred number.
-On Android: Check SIM settings and update the number if needed.

Restart your device
-Sometimes a simple restart helps refresh the network settings.

Lamiya

HI Lamiya,

Thankyou for your response, I have tried all of these things. I have found that if I turn off RCS messaging, normal SMS shows up my correct number. But RCS doesn't seem to update. Will it eventually fix itself or is it anything the network needs to update? I read about the MSISDN needing updating, is that something that needs to happen?

Thanks,

Heather

M

murphios

New Contributor

Hi @heatherkstone ,

I completely understand how frustrating it must be to have your number switched but still see texts showing from the temporary number. Here are a few troubleshooting steps you can try:

For iPhone:

-Go to Settings > Messages > Send & Receive.
-Make sure your transferred number is selected under “You can be reached by iMessage at” and “Start new conversations from.”

For Android:

- Open Messages > Settings > Advanced > SIM card messages (or similar depending on your device).
- Ensure your correct number is set as the default for SMS.

Update your number in device settings

-On iPhone: Settings > Phone > My Number – update to your transferred number.
-On Android: Check SIM settings and update the number if needed.

Restart your device
-Sometimes a simple restart helps refresh the network settings.

Lamiya

HI Lamiya,

Thankyou for your response, I have tried all of these things. I have found that if I turn off RCS messaging, normal SMS shows up my correct number. But RCS doesn't seem to update. Will it eventually fix itself or is it anything the network needs to update? I read about the MSISDN needing updating, is that something that needs to happen?

Thanks,

Heather

I have the same issue my number has transfered but RCS messages are being sent from a different number i have tried above steps and still the same.

How cam i resolve this or is it ID mobile that have to update as i cant alter number myself on phone S26

Regards

Paul

Hosai W

iD Mobile Employee

Hi @murphios,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

tamerarzu

New Contributor

My number shows different number when I text someone

Owethu M

iD Mobile Employee

Hi @tamerarzu,

Thank you for reaching out. I do apologise that different number shows when texting.

Please make sure that the number is correct under settings.

For iPhone:
- Go to Settings > Phone > My Number.
- Check that your correct iD Mobile number is displayed.
- If it's incorrect, change it to the number you wish to keep. It may not update or save immediately.
- If the number still doesn't change, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
Enter your passcode if prompted and confirm the reset.

Please note that resetting network settings will remove saved Wi-Fi networks and passwords and reset other network-related settings.

For Android:

To check your phone number:
- Go to Settings.
- Tap About Phone or About Device.
- Select Status.
- Tap My Phone Number.

On some devices, this may be listed under SIM Status or SIM Card Status.

If your number is showing incorrectly in your messaging settings:
- Open the Messages app.
- Tap More (⋮).
- Select Settings.
- Tap Advanced.
- Select Phone Number, if available.
- Enter the correct number associated with your SIM and save the changes.

If the number is still incorrect:
- Remove the SIM from your handset.
- Restart the device.
- Reinsert the SIM.
- Check the number again in your phone settings.

If possible, you can also test the SIM in another compatible handset. Send a test SMS and check whether it displays your correct number or a temporary number. This can help establish whether the issue is related to the SIM or your handset.

Owethu

T

tamerarzu

New Contributor

It's an Esim android and I kept my old number when I switched to ID.