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Community Member
Lawk2009
Community Member
Feb 13, 2026 6:52 PM UTC
Question

bill enquiry

hello I opened my app. They are added £140 add on my next month bill can you tell me what is the add-ons? £140 extra on my bill? Please find out and let me know. I am really stressful if it’s like that you playing with my bell from now I’ve got time to cancel this contract. I sign it up 24 months contract for £44.99 every April £1.50 guns up

3 replies

Marquerita T
iD Mobile Employee
Marquerita T
iD Mobile Employee
Feb 13, 2026 7:26 PM UTC

Hi ​@Lawk2009 

Thank you for your post. I understand your concern regarding the additional £140 charge.

 

To help avoid any unexpected charges in the future, I recommend:

Setting a bill cap on your account, this will prevent any unplanned or unchangeable costs from appearing on your bill.

Turning off data roaming if you do not need it, which will prevent any roaming charges from being incurred.

 

However, to give you a detailed explanation of exactly what this £140 charge relates to, we would need to access your account directly. Please contact us either via Live Chat here: https://www.idmobile.co.uk/live-chat
 or via email at socialqueries@idmobile.co.uk.

 

Our team will be able to review your account and clarify the charges for you.

 

~Marquerita

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New Contributor
Emmalou74
New Contributor
Oct 22, 2026 3:53 PM UTC

Hello I have recently travelled abroad and on my arrival I turned my phone on so that I could disable my mobile data and in the less than a minute period of me doing this I have been charged roaming fees. I would like this reimbursed 

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Oct 25, 2026 3:43 PM UTC

Hi ​@Emmalou74 
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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