bill enquiry

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hello I opened my app. They are added £140 add on my next month bill can you tell me what is the add-ons? £140 extra on my bill? Please find out and let me know. I am really stressful if it’s like that you playing with my bell from now I’ve got time to cancel this contract. I sign it up 24 months contract for £44.99 every April £1.50 guns up

M

Marquerita T

iD Mobile Employee

Hi @Lawk2009

Thank you for your post. I understand your concern regarding the additional £140 charge.

To help avoid any unexpected charges in the future, I recommend:

Setting a bill cap on your account, this will prevent any unplanned or unchangeable costs from appearing on your bill.

Turning off data roaming if you do not need it, which will prevent any roaming charges from being incurred.

However, to give you a detailed explanation of exactly what this £140 charge relates to, we would need to access your account directly. Please contact us either via Live Chat here: https://www.idmobile.co.uk/live-chat
or via email at socialqueries@idmobile.co.uk.

Our team will be able to review your account and clarify the charges for you.

~Marquerita

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