Not receving incoming short codes

3 replies
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Has anyone had the recent issue of not receiving incoming short codes for authentication of systems. It is now affecting my job role so is becoming business critical. It seems to have only been an issue the past few weeks. Is it correct that ID are now charging for authentication via text? That is what I have been told via the chat portal?

Hosai W

iD Mobile Employee

Hi @Nesquik

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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J

Jade1991x

New Contributor

Hi can you help me also I am not getting short codes

Gemma M

iD Mobile Employee

Hi @Jade1991x,

Sorry to hear you're having trouble receiving short codes.

Please try the following:

Restart your phone.
Turn Airplane Mode on for 30 seconds, then turn it off.
Make sure your bill cap isn't set to £0, as some short codes and verification services may require chargeable services to be enabled.
Check that you're able to receive standard SMS messages.
If you've recently transferred your number from another network, some short code services can take a little longer to update.
Contact the company sending the code to make sure they have the correct mobile number on file.
If you're using an iPhone, go to Settings > Phone > My Number and make sure your number is showing correctly.
Reset your network settings and try again.

If you're still not receiving short codes after trying the above, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.