I keep getting calls from people saying they are returning my call. The issue is I have not been calling them. It seems my number is showing up on their caller ID. But its not me, calling. Searching on the internet it seems it is called spoofing, I have tried reporting it to action fraud, but online there seems to be no way to report it after trying a number of options. So I have given up with that route. The other option is to contact your provider.
I can use my phone and receive calls as normal. It just seems somehow someone is masking their number on caller ID by using my number. What can I do?
Best answer by WelshPaul
@Lamiya C
Thanks for the reply, I have already taken to blocking those numbers. That do call but it's still happening different people and genuine businesses calling saying I've called them.
I've held this number for over 18 year and never had this issue prior to switching to ID mobile.
Maybe your tech team should investigate and resolve the issues. I don't believe the problem lies with us customers but internal problems with the service.
It doesn’t matter what you believe, the issue isn’t specific to the UK. It doesn’t lie with you or the network, and nobody can stop someone from using your CLI. All you need is an internationally hosted VoIP trunk and a softphone application, and you’re good to go. This problem has been going on for years!
Hey there @maui-dog, sorry to hear that. These are scam/spam calls, where people pretend you called them, and is indeed spoofing as you’ve mentioned.
All we can advise is to ignore these calls/texts, and block the numbers if they’re not showing a no caller ID. The only other option would be a number change, which costs £25.00 if you wished to go down that route.
Other than that, all we can really advise is to not answer these calls or give them any information, and to ignore/block them I’m afraid, as we have no control over these.
As above, this month I’ve had two people call me back saying I called them and had to explain I hadn’t and that it was probably someone using my number in Spoofing scam.
Although what has been said so far is irrelevant since it is my number which is being used to spoof others and with such a rubbish phone system and rubbish companies running it there seems little being done to stop others actually using spoofed numbers.
Ever since I switched over to ID mobile I've had numerous amount of calls from people and businesses saying I've called them and they're calling me back. One company was a florists in stoke. I've had one elderly woman call me a few times and I've tried explaining it's not me calling and had her husband shout abuse at me down the phone.
I’m really sorry to hear you’re receiving unwanted calls or texts, I understand how frustrating and concerning that can be. If the numbers are visible, we recommend blocking them directly on your device.
If they’re showing as No Caller ID, unfortunately, there’s no way to block them individually. In cases like this, the only other option would be to request a number change, which comes with a £25 fee. If you’re continuing to receive nuisance or suspicious calls, you can also report them to Ofcom, who monitor and investigate these types of issues: www.ofcom.org.uk
We’re here to help, so please let us know if you’d like to go ahead with a number change or need further support.
Thanks for the reply, I have already taken to blocking those numbers. That do call but it's still happening different people and genuine businesses calling saying I've called them.
I've held this number for over 18 year and never had this issue prior to switching to ID mobile.
Maybe your tech team should investigate and resolve the issues. I don't believe the problem lies with us customers but internal problems with the service.
We do apologize for the inconvenience this may have caused. I've just sent you a private message to help get this sorted. To find it, click your profile picture in the top-right corner and select ‘Private Messages’. You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview I'll speak to you there. Thanks.
Thanks for the reply, I have already taken to blocking those numbers. That do call but it's still happening different people and genuine businesses calling saying I've called them.
I've held this number for over 18 year and never had this issue prior to switching to ID mobile.
Maybe your tech team should investigate and resolve the issues. I don't believe the problem lies with us customers but internal problems with the service.
It doesn’t matter what you believe, the issue isn’t specific to the UK. It doesn’t lie with you or the network, and nobody can stop someone from using your CLI. All you need is an internationally hosted VoIP trunk and a softphone application, and you’re good to go. This problem has been going on for years!
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