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maui-dog
Community Member
July 16, 2025
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Number used for spoofing calls

  • July 16, 2025
  • 24 replies
  • 1021 views

I keep getting calls from people saying they are returning my call. The issue is I have not been calling them. It seems my number is showing up on their caller ID. But its not me, calling. Searching on the internet it seems it is called spoofing,  I have tried reporting it to action fraud, but online there seems to be no way to report it after trying a number of options. So I have given up with that route. The other option is to contact your provider. 

 

I can use my phone and receive calls as normal. It just seems somehow someone is masking their number on caller ID by using my number. What can I do?

    Best answer by WelshPaul

    ​@Lamiya C

    Thanks for the reply, I have already taken to blocking those numbers. That do call but it's still happening different people and genuine businesses calling saying I've called them.

    I've held this number for over 18 year and never had this issue prior to switching to ID mobile.

    Maybe your tech team should investigate and resolve the issues. I don't believe the problem lies with us customers but internal problems with the service. 

     

    It doesn’t matter what you believe, the issue isn’t specific to the UK. It doesn’t lie with you or the network, and nobody can stop someone from using your CLI. All you need is an internationally hosted VoIP trunk and a softphone application, and you’re good to go. This problem has been going on for years!

    24 replies

    Show previous replies
    Active Contributor
    AndyLB
    Active Contributor
    March 6, 2026

    This has been happening a lot to me over the last couple of weeks. I've had people saying i've called them and i've also called back missed calls only to have them deny calling me, both types have not been made from my phone or their phone. 

    Blocking their number is the only option and I tell callers to block me.

    Anneline M
    iD Mobile Employee
    Anneline M
    iD Mobile Employee
    March 6, 2026

    Hi ​@AndyLB, 

     

    Thank you for sharing your experience. We’re really sorry to hear about the issues you’ve been experiencing with calls appearing to come from or go to numbers you haven’t contacted. We understand how confusing this can be.

     

    It sounds like your best temporary solution has been blocking affected numbers, and we appreciate you taking steps to manage it.

     

    If you do require any further assistance, please drop us a message and we would be more than happy to assist.

     

    Thanks, 

    Anneline

    The iD Mobile Team

    Active Contributor
    AndyLB
    Active Contributor
    March 6, 2026

    Nothing can be done except change your phone number and I doubt anyone wants to do that. I'm guessing that the networks can't fix it either from what i've been reading.

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    March 7, 2026

    Hi ​@AndyLB,

     

    Thank you for your response, and to confirm, that is correct. I am truly sorry that there aren’t more options to get this issue resolved. 

     

    If you do require further assistance, please do not hesitate to get back in touch. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    AndyLB
    Active Contributor
    March 7, 2026

    Out of interest, iD mobile so presumably 3 Mobile network know about this annoying issue but is it an issue on all networks? Is anything actually being done to try and fix it? Or is this a permanent tool of the hackers and scammers?

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    March 7, 2026

    Hi ​@AndyLB,

     

    Number spoofing is something that all mobile networks around the world experience from time to time, not just in the UK. It can affect customers on many networks, including those that operate on the Three UK network used by iD Mobile.

     

    This happens when someone uses software to make a call appear as though it’s coming from a different number than the one actually being used. In most cases, the number shown is simply chosen at random, which means it can sometimes appear as though it’s coming from a normal UK mobile number. Importantly, this doesn’t mean your account or phone has been hacked.

     

    Mobile networks and regulators are aware of the issue and are actively working to reduce these types of calls. In the UK, organisations such as Ofcom work closely with networks to improve call filtering and block suspicious traffic wherever possible. Networks also continue to introduce better spam detection and call protection tools to help limit these calls.

     

    While scam calls can still happen occasionally, the industry is continuously improving the systems used to identify and block them, and most customers never experience any impact beyond receiving an unwanted call.

     

    If you ever receive a call that seems suspicious, the best approach is simply not to share any personal information and to end the call.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

     

     

     

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    AndyLB
    Active Contributor
    March 9, 2026

    It's now escalated to at least one "call back" every day now by people claiming they missed a call from me.

    I'm trying to explain to them about number spoofing and ask them to block my number. Others tell me I'm lying and give me a load of abuse.I'll be very glad when it all stops.

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    March 10, 2026

    Hi ​@AndyLB. 

     

    Thanks for bringing this to our attention.

     

    We’re really sorry to hear that you’re experiencing this, we understand how frustrating it must be to receive daily call-backs and even abuse from people who believe you contacted them. Unfortunately, this can sometimes happen due to number spoofing, where your number is used by scammers without your permission.

     

    One option you may want to consider is requesting a number change on your account. Please note that this service does come with a £25 fee.

     

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Clintwine
    New Contributor
    April 23, 2026

    Hello, I am getting this same issue.
    People calling me saying I have been calling them.
    I have an instance where the person started sending me nasty messages on Whatsapp

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 23, 2026

    Hi ​@Clintwine,

     

    I am so sorry to hear that this has happened to you. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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