The app will not allow me to reset password or log on 

How can I tell if I have added on the roam fee. Does it appear on my screen? 

I have just received my new SIM card. I have inserted it into my iPhone and the mobile data is working but I have no phone service to make calls and texts. I haven’t yet had the chance to transfer my old number so I thought I’d have a random number at this time. But it doesn’t seem so. I can’t log in to the app as I have no ID phone number. My phone is only showing my old number in settings. I don’t know what to do as ideally I would be able to use my PAC code and start the mobile number transfer once I can log in to the app….But I can’t. 

How do I change name on account? I bought a plan for my daughter but the is app is in my name - how do I change to her name? 

Hello!I need to receive an authentication code that's been sent to my old phone number.I've put my old SIM in, and am waiting to receive the text. I've not received the text and can't find anywhere where I'm connected to the network. Connecting to WiFi fine.I don't use id anymore, I cancelled my plan and my new SIM and number is with a different provider.I know I won't be able to send texts on this SIM as I don't have a plan. But I thought I shouldn't need a plan to receive texts?I don't particularly want to set up paying id again just to receive one text, but is this the only way? Many thanks! 

Today I used the live chat facility. The bot, as is often the case, couldn’t answer correctly so I was passed to a real person?I simply asked if it was possible to get invoices/bills sent via email as attachment, each month.The agent said “kindly note that the bills are being send via your emails each and every month.”I explained that I get an email saying my bill is ready to view, and the email has a link to the billing section of my account but I do not get the attachments.Was told the emails couldn’t be resent but insisted i was getting them.I was then sent the canned response to ask if my query had been answered. As I was replying the agent closed the chat.So….does anyone here know if its possible, or indeed normal, to get invoices as attacments, via email each month?Regards, Andy

I have recently switched over to ID and I am having really issues in calling and sending messages. It keeps saying can't connect when making calls and sometimes it takes an hour for a message to come through. New phone - Samsung S26.  Only real difference is i am using a eSim rather than a normal sim No issue with signal or doing WiFi calling

I never had an issue with this before but now when I try to access my voicemail messages I get some short 5 second sentence telling me to set up a pin. It hasn't ever done this before.I tried ringing both the 123 number and the longer +44 version. Same thing. Short message that auto disconnects. I need access to respond to important messages! Please!

My new esim was swapped with PAC last week. Swap was confirmed by iD mobile, and my old number I wanted transfered shows on the app. However, my texts and calls are still going through on the temp number I was issued when I first received the SIM. My old contract with EE also doesnt seem to have ended. Yes I have restarted my device, yes my old contract is in a state that is valid for swap and cancellation

My phone was lost so I got the sim blocked and the phone blacklisted temporarily. How do I reverse that? Chat isn’t working

Lost phone replace sim

my bill is £15 a month so why are you now asking for double? 

I’ve just been switched today,  but I can’t change the phone number in settings to my ported number it won’t save. Not receiving texts. 

Just dealt with a very rude agent - can someone contact me about my refund?

HiIs it possible to bring PAC switch date forwards? New SIM arrived sooner than anticipated. 

I'm a pay and go customer month by month, and you are continuing to charge me and threat me with that collectors. This is not the plan I have taken out

Hi i would like to know when my iphone 18 pro max coming please

HelloI’ve just joined id mobile.  I PAC ported my number and it went live today.  i try to login to app and online and if I try with my pac number it says info doesn’t match their records.  If I try with the number given first by id mobile is says error try again. I never activated the id mobile number as i waited for the activation date for new esim.  any ideas? thank you. 

I am posting here again because my service is still completely dead on my eSIM-only iPhone Air, even after following the advice given to me by a staff member on my previous post.To recap: this entire issue started when I tried to move my number over to my old iPhone 13. I deleted the active eSIM from my iPhone Air and requested a new QR code for the iPhone 13. That new code didn't work, and ever since then, I haven't been able to activate any new eSIMs on either phone.In my previous post, a forum staff member told me that my profile was likely stuck in the background. They instructed me to contact Live Chat to get my current eSIM profile removed, get the network reset, and have a fresh eSIM reissued.I went to Live Chat and they did exactly what was asked. They confirmed that the backend was completely cleared and refreshed, and then they sent me a sixth eSIM. Unfortunately, it still did not work.I cannot keep going around in circles trying the same things over and over. I need this esc

I waited 14 from purchase of phone as instructed to claim my pixel buds but am now being told i waited too long or didn't order an eligible purchase ? ID mobiles very clearly stated the pixel buds came with the pixel 11, this is very disappointing and very possibly false advertising by ID Mobile

Is the option to refer someone to ID mobile for real or just a scheme to get someone to join with promise of a reward that is then rejected.

Hi i am having trouble with wifi calling on my Google Pixle 10A. It keeps jumping to mobile signal with is terrible in my area 

Is this an original ID upgrading number  or a scam?

Hi i was wondering how much is left on my contract, how to switch to pay as you go rather than monthly and would i still be able to keep my number 

When I check my bill It says that the direct debit failed and was successful on the same day. I got a final demand for outstanding payments but as far as I can see I have paid. I have settled the balance that I apparently owed but I would like a refund!