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Lousie
Community Member
Community Member
October 20, 2026
Question

want to reinstate sim and phone. chat not working

My phone was lost so I got the sim blocked and the phone blacklisted temporarily. How do I reverse that? Chat isn’t working

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    October 21, 2026

    Hi ​@Lousie,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.