Today I used the live chat facility. The bot, as is often the case, couldn’t answer correctly so I was passed to a real person?

I simply asked if it was possible to get invoices/bills sent via email as attachment, each month.

The agent said “kindly note that the bills are being send via your emails each and every month.”

I explained that I get an email saying my bill is ready to view, and the email has a link to the billing section of my account but I do not get the attachments.

Was told the emails couldn’t be resent but insisted i was getting them.

I was then sent the canned response to ask if my query had been answered. As I was replying the agent closed the chat.

So….does anyone here know if its possible, or indeed normal, to get invoices as attacments, via email each month?

Regards, Andy