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Community Member
August 12, 2026
Question

what is my ID phone number

I have just received my new SIM card. I have inserted it into my iPhone and the mobile data is working but I have no phone service to make calls and texts. I haven’t yet had the chance to transfer my old number so I thought I’d have a random number at this time. But it doesn’t seem so. I can’t log in to the app as I have no ID phone number. My phone is only showing my old number in settings. I don’t know what to do as ideally I would be able to use my PAC code and start the mobile number transfer once I can log in to the app….But I can’t. 

    2 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2026

    Hi ​@Beth.m.s,

     

    Apologies for the delayed response, however could you let us know whether you still require assistance with this?
     
    We look forward to hearing from you.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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    New Contributor
    October 22, 2026

    I cannot remember my id phone nyumber