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Community Member
Billpayer007
Community Member
October 20, 2026
Question

im a month only customer why do you for me to pay more

I'm a pay and go customer month by month, and you are continuing to charge me and threat me with that collectors. This is not the plan I have taken out

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 21, 2026

    Hi ​@Billpayer007,

     

    It may be that you've incurred out-of-plan charges. It's also worth noting that Pay As You Go and month-to-month plans are two different types of service.

     

    A Pay As You Go service is paid for as you use it, whereas a month-to-month plan is still a Pay Monthly agreement that requires a monthly payment, even if it has a 1-month rolling term.

     

    So that we can look into this further, I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select "Private Messages".

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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