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New Contributor
October 6, 2026
Question

Phone Number not moved properly

  • October 6, 2026
  • 2 replies
  • 3 views

My new esim was swapped with PAC last week. Swap was confirmed by iD mobile, and my old number I wanted transfered shows on the app. However, my texts and calls are still going through on the temp number I was issued when I first received the SIM. My old contract with EE also doesnt seem to have ended.

 

Yes I have restarted my device, yes my old contract is in a state that is valid for swap and cancellation

    2 replies

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    October 8, 2026

    Hi ​@CCiDMobile 

    Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the number issues after the transfer.

    Please try a network reset as well as confirm if the number is saved correctly in the handset settings.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    October 8, 2026

    Can you let me know how to check those things please mate. I can receive texts and calls from my old number