I am posting here again because my service is still completely dead on my eSIM-only iPhone Air, even after following the advice given to me by a staff member on my previous post.

To recap: this entire issue started when I tried to move my number over to my old iPhone 13. I deleted the active eSIM from my iPhone Air and requested a new QR code for the iPhone 13. That new code didn't work, and ever since then, I haven't been able to activate any new eSIMs on either phone.

In my previous post, a forum staff member told me that my profile was likely stuck in the background. They instructed me to contact Live Chat to get my current eSIM profile removed, get the network reset, and have a fresh eSIM reissued.

I went to Live Chat and they did exactly what was asked. They confirmed that the backend was completely cleared and refreshed, and then they sent me a sixth eSIM. Unfortunately, it still did not work.

I cannot keep going around in circles trying the same things over and over. I need this escalated directly to someone who can actually investigate what is fundamentally wrong with my account.

If this issue cannot be resolved within 48 hours, I will need to request my PAC or STAC code to cancel my contract completely without penalty, as I am currently paying for a service that is not working. I look forward to hearing from someone who can escalate this further.