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Question

poor 5g and very poor customer service when trying to resolve.

  • July 16, 2025
  • 1 reply
  • 9 views
Brian Scott
New Contributor

I tried to contact ID for first time since joining and ended up frustrated and stressed. 5 failed attempts to get pac code and very poor customer service, mostly due to a very noisy call centre and poor phone signal. I hadn't intended leaving but ended up doing so out of frustration. 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 17, 2025

    Hey there ​@Brian Scott, sorry to hear that you had a poor experience with us, and we wish you all the best with your new network.

     

    Thanks,

    Tyler

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