Hey there ​@kirangandhich, sorry to hear that. When did the switch complete please?

Thanks,

Tyler

Yesterday the switch complete 

Switch to ID mobile was completed on 16th July .

Hey there ​@kirangandhich, sorry to hear that. Sometimes it can take a little time for all to complete and successfully move over, even when the switch is complete. Have you tried restarting your phone?

Have you also tried contacting your bank to ensure that the number is active with them, or to potentially remove your number from their system and re-add it, and then retry?

Thanks,

Tyler

Thanks Tyler . Yes i did tried restarting the phone . let me ask the bank to remove and re-add it . Thanks

Hey there ​@kirangandhich, no problem, let us know how that goes :)

Thanks,

Tyler

They tried removing and re-adding it and they says its same number it should not be problem from their end requested me to check with network provider

As i am literally bit frustrated with this and can i know what is the resolution steps for same ..I need to think of cancellation of contract with ID mobile and raise the complaint incase if this is not going to resolved . 

​@Tyler C - Any help please

Hey there ​@kirangandhich, sorry to hear that. I completely appreciate your frustrations, and as this has only just been raised to us, we’re doing our best to help as best as possible.

Is your phone number showing correctly in your settings and have you tried resetting network settings please?

Thanks,

Tyler

Yes ​@Tyler C  as it is e-sim activated showing my number perfectly alright and also reset all settings and also network settings then restarted the device  but no luck

Hey there ​@kirangandhich, sorry to hear that. Would you be happy to try a free replacement SIM card?

Thanks,

Tyler

Sorry ​@Tyler C you mean physical sim card..as i said I am using E-SIM not the physical sim right now 

Hey there ​@kirangandhich, a replacement SIM card can be a physical SIM or an electronic SIM.

Thanks,

Tyler

​@Tyler C - I tried replacement e-sim this afternoon so in short this is the second e-sim i downloaded using QR code and added

Okay ​@kirangandhich, sorry to hear that it’s not worked. What time was the new eSIM activated please?

Thanks,

Tyler

E- Sim activated afternoon around 1-2 ish .Thanks 

Hi ​@kirangandhich, no problem, sorry to hear it’s not working still. As your number switch only just completed, I’d still advise to wait a little bit longer, especially now you have a new activated eSIM, to see if it works itself out, as sometimes it can take a few extra days once the port completes for the number to fully move over etc.

Therefore, I’d advise giving it the rest of today and potentially another day to see if it’s resolves itself, and if not, get back in touch with us, and we can either raise further with our technical team, or help further with a return if you’re still inside the returns window if you wish to do so, as I understand this is important to yourself.

As we’ve been through normal troubleshooting here and you’ve got a new eSIM already, we’d typically advise that time is key right now, and to allow time, so of course that’s completely your choice if you’re happy to give it a little more time or not.

Thanks,

Tyler

Ok thanks let me contact you after 24-48 hours if this is not going to be resolved .I would suggest to help me with the return and vlose contract as I am not sure what's the return window timelines.

Hey there ​@kirangandhich, that’s absolutely fine, no problem at all. Where did you order from (I.e iD online, Currys, Carphone Warehouse, E2Save, Mobiles.co.uk etc), and was it online or in-store please?

I can then advise your return window time-frame from there.

Thanks,

Tyler

I ordered my Samsung S25 phone from Mobiles.co.uk with ID mobile contract and received the order month back but as I was on vacation till 12th July  so I got the chance to complete my switch process yesterday 

Hey there ​@kirangandhich, ahhh I see. Unfortunately, your returns period for Mobiles.co.uk would be 14-days from the date of purchase. Therefore, if the issue doesn’t resolve itself shortly, and when you get back in touch, we’ll need to investigate the issue further with our technical team and try to resolve, with a thorough investigation, before we can look at a potential early release for example, as you’re outside the returns window I’m afraid.

Therefore, please give it 48 hours or so, and if no improvement, message us here or via our live-chat, and we’ll investigate the issue further and hopefully be able to resolve it for you. But hopefully it’ll fix itself shortly!

Thanks,

Tyler

Hey ​@Tyler C , Its 24 hours now just thaught to give interim update still i am in same situation . I will give another 24 hours to see if it fixes automatically .

In the past 24 hours , what i tried is just inserted another indian sim in my phone to see its device issue or network issue .. definitely its not device issue as could receive OTP’s from my indian bank account to the same device . Issue narrowed down to OTP’s with my UK mobile number which had porting done from LYCA to ID ( Unable to receive banking & Trading website OTP’s) . Meanwhile can you confirm do i need to configure any message settings ?

Hi ​@kirangandhich 

Sorry to hear this. 

In regards to message settings, there wouldn’t be anything to configure We would recommend taking a look if the mobile number has been correctly set up.

Please let us know how you get on.

Anika

Hey ​@Anika A ​@Tyler C Mobile number has been setup correctly as i cross checked my e-sim number in the settings everything looks good . I am not sure whether this is gonna resolved soon :(