Is there a phone number I can call to speak to someone at ID mobile? | iD Mobile Community
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Question

Is there a phone number I can call to speak to someone at ID mobile?

  • July 17, 2025
  • 9 replies
  • 886 views

I have used ID mobiles wesbite to alert them that the phone they sent me doesnt work properly but never heard anything back. I cannot find a number to call them. Phone is awful. 

9 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Hey there ​@flisette, we’re sorry to hear that. We don’t have a customer service phone-line I’m afraid, but we have numerous team who are happy to help.

 

When did you receive the phone and where did you order it from please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 17, 2025

January and I believe I got it from your site. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Hey ​@flisette, thank you for confirming. Can you confirm the type of fault your experiencing please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 17, 2025

The speaker doesnt work properly since i received it, the usc port doesnt work properly, has issues charging. When I am talking on it the phone the person on the other end cannot always hear me. I did fill out a form on your website a while ago because I couldnt find a number or any other way to contact ID and I never heard back


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Hi there ​@flisette, sorry to hear that. What form was this do you know, and what date did you fill it out?

 

What device do you have?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 17, 2025

So the last complaint was on the 29th April https://www.idmobile.co.uk/help-and-advice/complaints-procedure. The ones before that I do not have and cannot get exact dates at the moment as my Goggle history only goes back as far as April. Device is Samsung Galaxy S24 FE


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Hey there ​@flisette, so to clarify, you made a complaint via the form on 29th April 2025, and you never heard back please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 21, 2025

Yes!

And also before that


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 22, 2025

Hey there ​@flisette, sorry to hear that. When you made these, did you receive confirmation of the complaint being made. To clarify, was it the form on the link below?

 

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

 

Thanks,

Tyler