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unable to log in

  • July 13, 2025
  • 5 replies
  • 81 views
M
New Contributor

I changed my email address in the iD Mobile app, but now I can’t log in. I tried to reset my password but I haven’t received the email. I’ve waited a long time and I’ve tried it more than once and no email arrives. I’m wondering if I mistyped the email when I entered it. 
Please advise what I need to do to change my email address. Thanks.

Best answer by Tyler C

Hey there ​@Merr600, sorry to hear that. Have you tried logging in with the old and new email address, and does the same issue happen?

 

Thanks,

Tyler

    5 replies

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • July 14, 2025

    Hi ​@Merr600 

     

    Did you change the email address used to log in or the email address used for our communication with you? They can be different.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Merr600
    • Author
    • New Contributor
    • July 17, 2025

    Hi Tom mobile app I’m having trouble with. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • July 17, 2025

    Hey there ​@Merr600, sorry to hear that. Have you tried logging in with the old and new email address, and does the same issue happen?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Merr600
    • Author
    • New Contributor
    • July 23, 2025

    Thanks everyone I had to login with the old email as the new one hadn’t saved. 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • July 23, 2025

      Hey there ​@Merr600, we’re glad to hear all is sorted!

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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